Largest developer of international standards for establishing a Quality Management System
What is ISO
100
System adopted by OHCS to achieve desired business goals
What is the Enterprise Management System or EMS
100
You can create, edit, find and publish a document in this component of the Nexus site
What is the Document Management System (Atlas)
100
This document describes and prescribes how we do business
What is the OptumHealth Care Solutions Policy Manual
100
This level 4 Document outlines the required skills or knowledge a person must have to be staffed in a position
What is Job description
200
"Say what you do, Do what you say, Prove it and Improve it"
What is the ISO motto
200
This OHCS chain outlines the process to Deliver Value to the Customer from beggining to end
What is the OHCS Value Chain
200
The Issue Management System component in the Nexus site is also known as
What is Compass
200
Daily Double: These documents tell, at a high level, what a department does and who does it
What are Procedures
200
Every department must have this document which outlines what training is required for a role
What is the Training Matrix
300
OptumHealth Care Solutions is seeking to get this stamp of approval in 2011 to show that we use high quality practices to manage our business
What is ISO 9001 Certification
300
This EMS tool that was created to fulfill the overarching goals of the EMS system
What is Nexus site
300
Name of an action plan that is put in place to correct an issue or non-conformance
What is Corrective Actions, Preventative Actions - (or CAPA)
300
This document describes how we do a task, step by step
What is a Job Aid
300
Susie is looking for a document that tells her how to update a provider's information in NMDB; Her supervisor directs her to the "source of truth" for all job aids
What is Nexus site
400
EMS Team member, also referred to as the Business Deployment Leader (BDL)
Who is Kelly Coumbe
400
To help people live thier lives to their fullest!
What is our Mission Statement
400
This procedure describes the process for top management’s formal review of the Enterprise Management System (EMS)
What is the Management Review Procedure
400
Training Matrix, Training Plans/Records and Job Descriptions are examples of these documents
What are Level 4 Documents
400
Our commitment to deliver product and services that fully meet the expectations of our customers at all times is stated in this statement
What is our OHCS Quality Policy Statement
500
Executive leader responsible for the ISO Certification effort
Who is Tom Murray
500
Integrity, Compassion, Relationships, Innovation and Performance
What are our Core Values
500
Daily Double: You can find a document in the Nexus site using three different functionalities:
OHCS Value Chain
Keyword Search and this other functionality
What is the Advance Search
500
This required Level 4 Document, shows that an employee has the required skills or is taking actions to achieve the necessary competences to complete his/her job
What is a Training Plan and Record
500
This document describes the OHCS objectives and how the work you do fits into those objectives