SAP/WebIC
In SAP a meter is also called a __________.
Device
How should a TM handle a Zap Cap move out request?
Complete a move out
What is required for a Ductwork rebate?
A pre-approval inspection by a Tampa Electric energy analyst is required.
Name the three types of audits.
1. Energy Audit
2. Weatherization
3. Attic Inspection
Sun To Go blocks for residential customers can be purchased at $____ per 200 kWh blocks
$5
To find the MRU for an installation, TMs will access the ________, from the TMD.
POD
What is Zap Cap?
Zap Cap is Tampa Electric’s surge protection system that works to divert most of the surge energy at the main service line while providing additional protection from residual voltage inside a customer’s home/business. Two layer system, unit behind the meter and in-home surge protectors.
What documents are needed for the ENERGY STAR Pool Pump rebate?
How many bills must a customer have to participate in an audit?
1
For technical questions and equipment issues, regarding Microgrid which action should be taken by TMs?
Which work center can a TM access to see the meter reads?
Billing
What is the monthly Zap Cap service fee amount?
$7.95/month
For Heating and Cooling rebate, what is the SEER rating required for Heat Pumps, Straigtht Cool and Mini Split systems?
15.0 SEER or greater
What is the square footage required for a home to participate in Weatherization?
2,000 sq. ft or less
How would an EMS TM enroll a customer into Sun to Go program
Send the Renewable Energy Outlook form
The electric basic service charge is $__________ per day.
$0.70
What major appliances are covered by Zap Cap warranty?
Covered by the primary unit
What is the rebate amount for the ENERGY STAR Smart Thermostat and how many can a household/premise receive?
$50. Up to 2
How often can a customer receive an Energy audit at a premise.
Every 12 months.
When a customer is enrolled in the Sun Select program, which bill will they see the subscription percentage reflected.
The following bill, after the next upcoming bill.
If a BP does not have a password on their account, and unable to verify the social security number, what 4 pieces of information can be used for verification?
1. Account Number
2. Mailing address if different from premise
3. Last two posted payment amounts
4. Phone Number
Who is the Technical Sales Associate for Zap Cap?
Melissa Childers
Which rebate is the Solar Heat Gain Coefficient associated with and what is the amount required?
Windows Replacement.
SHGC is less than or equal to .35
Which property appraiser's site is used to determine the age of a home in Lake Alfred?
Polk County Property Appraiser's Site
How many homes are currently associated with a Microgrid premise?
37