When a customer has not been billed for a third party charge we cannot issue one of these
What is a Dispute
100
This department performs various kinds of leak surveys year round, many of which require the inspection of gas piping and meters for potential gas leaks.
What is Enbridge Leak Survey
100
it is a requirement to do what anytime you recognize that you need to transfer a call to another department
What is fully verify and advise account is verified in Cisco
200
a customer without a supply or distribution is called...
What is a non gas customer
200
a customer who's date of birth occurs in 1950 or earlier is entitled to...
What is GAS (Golden Age Service)
200
This dispute type involves the removal of third party charges from the Enbridge bill after 15 days if it has not been resolved.
What is a CPA dispute
200
Customer threats of Legal, Media, OEB, MPP or Enbridge CEO Escalation, or hardships should be transferred to this queue
What is Team Lead
200
These types of accounts are not billed in SAP and include invoices for charges including damage invoices, cut off at main charges, alteration invoices, and inspection reject charges
What are Sundry Accounts
300
when a customer is moved out but the rental water heater is not added to the move in for the new customer
What is stranded rental
300
A dispute involving misrepresentation by the biller is considered?
What is CPA (Consumer Protection Act) dispute
300
This Company is known to incorrectly bill rental charges as "Home Improvement Plan" charges
What is ecohome Financial
300
When a customer has called four (4) or more times about a billing matter, please cold transfer the call to
What is Repeat Caller Queue
300
It is a requirement on every move call to check these notes
What are PSNs
400
A commercial customer calling in for a move in and the meter is off requires what type of appointment?
What is a 2X2
400
This type of mailing address update will affect only one contract account if the customer has multiple accounts linked to the same BP
What is the SMA (Special Mailing Address)
400
this charge on the Enbridge bill is on the invoices of customers identified as paying money into a carbon offsetting initiative
What is Carbon Offset / Carbon Credit
400
this screen in SAP will provide an abundance of useful information when handling billing call including BBP balance, BP Data, PAP and eBill
What is CA Profile
400
This type of call requires the CSR to use a Power Tool
What is a High Bill Call
500
send an email to this department if you can completing a non gas move in or out in order to initiate the start or stop of the billing
What is biller_inquiry
500
A maximum of three of these pieces of correspondence can be sent per request of the customer
What is a printed duplicate bill
500
Third party recurring products/services can be viewed on both of these SAP screens....
What is BP Data Environment & Open Bill
500
It is no longer a requirement to advise customers to check what when we are emailing correspondence as of April 23 2015
What is check spam/junk folder in email
500
it is now a requirement to advise customers they may set these up themselves on the Myenbridge website