Tier it up!!!
This Encore Membership tier requires no minimum spend.
What is the Core Tier?
These members earn 5 points per 1$ spent.
What is the Core and Premier members?
The KB article you can reference for questions about the Canadian Rewards Program?
What is KB 9505?
The KB article you can reference for all things Encore.
What is KB 9504?
Customers can visit these 2 places to dive into their loyalty account?
What is the Loyalty Hub or the Website?
This Encore Membership tier is the only Tier that offers free basic alterations at BR.
What is the All Access Tier?
My account shows that I have 2,500 points available and I asked the cashier to apply that to my transaction today so I could save this many dollars.
What is $5? (2,500points/500points per dollar)
These members earn 1 point per dollar spent and get a special Birthday Bonus.
What is Core, Enthusiast, and Icon members?
This percent of US Brand sales come from loyalty members.
What is 80%?
Tahiyya is a Premier Encore Member and wants to use her points to buy the exclusive Summer Fridays lip gloss keychain! What section of app/website would she find this under?
What is the Encore Marketplace?
This Encore Membership Tier gets free standard shipping on orders that are $50 or more.
What is the Premier Tier?
I am an All-Access member and I just made a purchase at Gap with a gift card that I got for the holidays. How long will it take for the points to post to my account?
What is points are not earned for purchases made with gift cards?
I used to be able to convert my ON Super Cash to points but now it wont allow me. When did that change?
What is 2/23/26?
Personalization is now an expectation of our customers and this percent of consumers said they're more likely to purchase from brands that deliver personalized experiences.
What is nearly 75%?
I am on the website and I wanted to look through my recent purchases. I am under manage account, but where should I click next?
What is Purchase History?
Usher was looking for a Valentine's Day gift for his wife and ended up in one of our Gap stores. He decided to use his CYOSD promotion and was able to save 20% because he is at what Encore Membership Tier.
What is the All Access Membership Tier?
I am a Premier member and I made a purchase for $500 at Old Navy. What amount of points should I be expecting for this purchase?
What is 2,500points? (5 points per $1 spent=5 X $500)
These members get free shipping on order that are $35 or more, CYOSD, and free basic alterations at BR. Who are they?
What are Icon Members?
What is the name of the program you will use to research customer's loyalty accounts for US/CA customers?
What is Salesforce? (Reactor CX within SF)
When viewing a customers account in Salesforce where is one of the places we can reference their Tier status?
What is the left side of the screen with Customer Profile details or under Tier Status widget?
Rhianna just celebrated her birthday 2/20 and was able to get her and her hubby ASAP Rocky an exclusive gift from Gap because she is at what Encore Membership Tier?
What is the Premier Membership tier level?
I went to a Gap store a couple of weeks ago and opened an Encore card. I see on my All Access account that I earned 10,000points. Can you tell me how much that purchase was?
What is $400? (10,000/25pts per dollar)
Name a special benefit that Icon members get that other members dont.
What is CYOSD (available March 2026) and Free alterations on BR Merch?
This percent of the US adult population is a part of our rewards program.
What is 35%/95 Million people?
A previous Icon member, is now a Premier member because they are not a CC holder. They would like to sign up for the CC after speaking to you because of how well you highlighted the benefits. Where could they go to sign up?
What is the website, app, or in store with a Sales Associate?