Statement bill Handling
6001159542221--Can I handle this billing call or Where would I transfer this caller for questions about their payroll deduction and why they were removed?
Emerging Message: Statement Bill Payroll administration for employer is handled through You Decide, also known as Agency Payroll Unit. Refer statement billing questions and payroll deduction problem resolution or reconciliation to 844-662-4374, option #4. See Live Publish Account page for additional info.
976956024 LOUISE OSBORNE- What date did we receive the last payment and which paycheck date was it out of?
LAST PAYMENT 04/17/23, 242.13, from the 04/07/23
600356570 JOSEPH NORRIS----Can I handle this billing call or Where would I transfer this caller for questions about their payroll deduction and why they were removed?
Emerging Message: Mercer/Marsh Payroll
Payroll billing questions and changes should be handled by Mercer Billing Dept at 1-800-610-6891. If customer has already spoken with Mercer and were referred back to Travelers or need further assistance, transfer to RST. Do not follow up for Payroll Deduction Forms. See Live Publish Acct Page for additional info.
613601575 CAPE ELLIS- Which paycheck date was the first payment taken out of?
03/24/23
600567895 JAVELYN R DAVIS---Can I handle this billing call or Where would I transfer this caller for questions about their payroll deduction and why they were removed?
I can handle this statement billed account as it is a travelers serviced statement bill.
613601575 CAPE ELLIS--There was a change made today that increased this policy by $46, how will this impact the billing?
Remember the $5 rule, this will not impact the payment until it makes a $5 difference...so they wont see an impact for about 10 installments
604136464-- What would my new payroll deduction amount be if we made a change that added $480 to the policy today?
$480/24=$20 per check, current bill $92.72+20= $112.72
600567895 JAVELYN R DAVIS - What will be the new payroll deduction payment be next statement bill on requested on next activity 05/01/23?
Answer 156.04
3724.00/26=143.23 for auto
333.00 /26= 12.81 for tenant
143.23+12.81= $156.04