General Information
General Information
CAD Functions
CAD Functions
Misc Call Taker Questions
100

Explain the meaning of DOR

What is daily observation report used to document events from the shift?

100

How long is the probationary period and when does it begin?

What is one year from the completion of call taker training?

100

How do you begin a 911 call without using the mouse?

What is 9?

100

Which function do you use to create a new event?

What is N?

100

How do you answer a 911 line?

Clay County 911, what is the address of your emergency?

200

Two security measures used in Communications are

What is locked doors and access needs to be authorized by PIC or Sgt?

200

Explain the meaning of PSAP

What is Primary Safety Answering Point?

200

What button do you click for a 10-99 (CCR)?

What is the Rpt # on the top left of call taker window?

200

How do you make a unit not show red on the screen?

What is Reset Watchdog/S77?

200

How long are Step Ups/Housewatchs good for?

What is Two Weeks?
300

Why would your call taker window turn red when building a call?

Call holding for greater than two minutes/taking too long to build

300

What determines the call's priority when handling multiple calls for service?

What is Life over property?

300

What does it mean when there is an M next to a unit in CAD?

The unit has an MCT.

300

Which function is used to show a unit 10-42?

What is DU?

300

What is the greeting for a TDD call?

What is Clay County Sheriff's Office how may I help you GA

400

Explain the meaning on ALI

What is Automatic Location Identification?

400

TRUE or FALSE: You can place a 911 call on hold to answer an additional incoming line.

TRUE

400

What is the purpose of Hotspot?

What is to show the calls built in the last 24 hours at the address?

400
How do you know you have built a call in OPPD or Green Cove's jurisdiction?

What is the color changes for the map or the pop-up box that populates on the screen?

400

What is the ending a TDD call?

What is SK SK?

500

What are the Core Values?

Integrity, Caring, Excellence and Teamwork

500

What is the non-emergency number?

904-264-6512

500

What does CAD mean?

What is Computer Aided Dispatch?
500

Which nature does SI automatically build the call as?

What is 10-50?
500
Give two questions to ask about a S8 S56.

Location Last Seen

Physical Desc

Method of travel & T/D

State of mind (S60T, if there are any mental health concerns, or diagnosis of autism/medical conditions)

Is there any water nearby