Surge Protection
Who is eligible for Surge protection plans?
Member residing in residential dwelling.
True or false: For EV charger the CX needs to fill a form before SP Visit?
False that is only for surge protection program.
What is the Maximum annual limit for electrical system program?
Is $10000
True or false. The primary cooling system includes one with the heat Function.
True, includes heat function.
What are the systems that we use for work in this LOB?
Wish and Service Power
What is cover under surge protection plan?
Electronics (Electrical Items)
True or false, The EV charge only covers a direct Replacement?
False that is for repair and also for replacement.
What is the wait period after they buy the plan?
30 days is the wait period.
If a CX is calling because hi has a problem with his A/C, what is the TSF amount that he has to pay?
For energy Texas he doesn't need to pay for TSF
What is the correct greeting for this LOB?
Thank you for calling AIG, an Energy Texas partner. My name is XXXXX.
What is the amount that an electronic item must have to be cover under surge protection?
$100 market Value
What is the type of level cover for EV charger?
Level 2- 240 Volt
What question is mandatory to ask when we are setting up a claim of electrical system?
“Is the electrical issue in the main residence or an attached garage?”
What is the maximum annual limit for A/C System program?
is $3000 yearly.
Is mandatory to do a verification process for this LOB?
Yes is mandatory.
What is the Maximum annual limit for the surge protection plan?
$5000
Do we cover under EV Charger Batteries and wiring?
No, we don't.
Under Coverage can we consider as valid: care, or maintenance and Any low-voltage system.
No, all those issues are under exclusions.
True of false that per incident the amount that we can cover is $750?
False the amount per incident is $800.
After Claim set up, what is the correct process in wish to add notes.
Select “Claim Setup” from Reason drop down
Select “New Claim Setup” from the Action drop down
Enter in relevant noes in the Resolution/Next Steps field
Select the Asset in the Label field
Select Add Note
What are the benefits to buy a surge protection Plan?
Reimbursement for the repair or replacement for eligible electrical items
IF my EV charger is damaged during a fire is that covered?
No, that is not covered.
If after a big windstorm I suffer damages in my exterior electrical system, Can I call to AIG ET and set up a claim?
All natural disasters and acts or God are uncovered.
How many Pounds are cover per year if my A/C system is presenting problems with the refrigerant?
two pounds of refrigerant replenishment or top-off when provided as a standalone repair.
What is the process for one Type 3/4 related to claim set up?
We are unable to quickly locate a servicer in your area. However, we do have a couple of options for service.
We can send your claim to our dispatch team to have them locate a servicer for you, you may also hire your own servicer and submit your invoice for reimbursement or if you have used a servicer on this product before and would like to recommend, we call them, we can do that as well. Which option would you prefer?