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100
who does energy suppliers have to be licensed by but registered with?
What is PSC and BGE
100
Who is the provider of last resort([POLR)?
What is BGE
100
whether BGE or another supplier provides the energy, BGE is the company that does what 3 things
What is Delivers (distributes) the energy to the customer, Maintains the lines and wires and Responds to trouble calls
100
true or false the contact center can provide billing or account information to any supplier
What is FALSE
100
This management system exchanges electronic messages between BGE and suppliers in the market?
What is MTM- market transaction management
200
what are the 5 terms that are used for choice enrollment?
What is Enrollment, Rescission ,Drop, Switch and Change
200
name the two options the customer has to receive there bill when having a supplier?
What is Bill from BGE or Dual billing
200
name the two ways you can review the energy supplier list and how do you access each option?
What is BGE.com at the bottom of the home page - CCB- Main Tab- customer information and service provider SA relationship in click the arrow
200
what is the telephone number and address for WGL energy
What is 8614 Westwood Center Dr. Suite 1200 Vienna, VA 22182 Toll-Free: 1.844.427.5945
200
If a Service Provider(supplier) calls to inquire about their registration status with BGE or has any other questions about our customers or Choice where do we refer them ? and what is the contact information
What is refer them to Supplier Account Management Group (SAM) 410-470-6900 or electric.supplier.relations@bge.com for electric, and to the Gas Choice Options Unit 410-470-9598 GasChoiceProgramsUnit@constellation.com for gas.
300
Enrollments/switches for a supplier must be received for electric is at least? and for the gas it is?
What is 12 days prior to the scheduled meter reading date to be effective with that meter read date,For gas, an enrollment transaction from a qualified supplier must be received 12 calendar days before the first of the month to be effective the first of the upcoming month
300
name two locations in ccb where you can locate the customers choice ID's?
What is the bill and bill segment
300
access account number 7512541000 in production true or false the customer cancelled only electric and when was the termination letter issued
What is false- both gas and electric 03-02-2016
300
access account in production 7512541000 what is the date BGE started billing the customer for both gas and electric?
What is 04-01-2016 for gas and 06-16-2016 for the electric
300
what is bill ready vs. rate ready?
What is Rate Ready charges only apply to gas suppliers, and indicates that CC&B contains the supplier’s rates and applies them to the customer’s consumption Bill Ready charges applies to electric and gas supplier charges, and indicates that the supplier sends to us the dollar amounts which are passed through to the CC&B billing process.
400
name the case types for disputing a supplier for gas and electric ?
What is CMOAMECHSU Choice – Electric Supplier Complaints CMOAMGCHSU Choice – Gas Supplier Complaints
400
If a customer is requesting to be removed from the supplier list. what are the steps
What is Go to the Account Context menu Characteristics tab. Click the yellow plus sign and select Supplier List Participation from the drop down. Then click the magnifying glass and choose no.
400
if a supplier switches a customer's energy supplier without there authorization is called?
What is SLAMMING
400
if a supplier add charges to a customer's bill for services that were not authorized is called?
What is Cramming
400
true or false? can you provide the customer's choice id's to the spouse if not listed as financially responsible
What is false
500
at the beginning of class we played a game where we had to pick a question and answer is... Tanisha's questions was name something odd she possibly have eaten what was her answer?
What is a booger
500
what is Tanisha's favorite FOOD?
What is JERK CHICKEN
500
Access account number 6727847920 is the customer bill ready or rate ready?
What is bill ready
500
who provides the license to supplier companies?
PSC
500
true or false there is a sub SA for dual billing?
What is false