Show:
CCA
RATES
URR/DUAL BILLING
EDI/LEAD TIME
DROP REASONS
100

WHAT IS A CCA

COMMUNITY CHOICE AGGREGATION


100

WHAT TYPE OF RATE DOES CENTRAL HUDSON OFFER

VARIABLE

100

WHAT TYPE OF BILL WILL A URR CUSTOMER RECEIVE

ONE BILL FOR DELIVERY FROM CENTRAL HUDSON AND SUPPLY FROM ESCO

100

WHAT IS AN EDI

ELECTRONIC DATA INTERCHANGE

100

HOW MANY DROP REASONS CAN BE UTILIZED

7 DROP REASONS

200

WHAT IS THE TIME FRAME A CUSTOMER CAN OPT-OUT FROM A CCA WITH THE MUNICIPALITY

WHAT IS 30 DAYS

200

WHAT TYPE OF RATE DOES AN ESCO OFFER

FIXED OR VARIABLE

200

WHAT TYPE OF BILL WILL A DUAL CUSTOMER RECEIVE

2 BILLS 1 FOR DELIVERY FROM CENTRAL HUDSON AND 1 FROM SUPPLY FROM ESCO


200

BETWEEN WHO ARE THE EDI TRANSACTIONS

BETWEEN CENTRAL HUDSON AND THE ESCO

200

WHAT IS THE FEE AND AND TIME FRAME FOR A SPECIAL READ DROP

$25 IF CUSTOMER DOES NOT CALL IN READ AND 15-DAYS 

300

WHAT IS THE TIME FRAME A CUSTOMER CAN STOP A PENDING ENROLLMENT WITH A CCA WITH CENTRAL HUDSON

WHAT IS 1-2 BUSINESS DAYS


300

WHAT IS A VARIABLE RATE

THE COST OF SUPPLY FOR ELECTRIC AND NATURAL GAS THAT CAN CHANGE MONTHLY BASED ON MARKET PRICE

300
WHO WILL THE CUSTOMER REACH OUT TO WHEN DISPUTING SUPPLY CHARGES FOR A DUAL ESCO

THE ESCO

300

WHAT INFORMATION CAN AN EDI PROVIDE?

EDI TRANSACTIONS ARE USED TO ENROLL/DROP/SWITCH CUSTOMERS AND/OR TO EXCHANGE CUSTOMER ACCOUNT HISTORY AND BILLING DATA.  

300

WHAT IS THE MOST COMMONLY USED DROP REASON

NEXT READ DATE

400

WHO IS ELIGIBLE FOR A CCA

WHO IS RESIDENTIAL CUSTOMERS AND SMALL COMMERCIAL CUSTOMERS (NON RESIDENTIAL)
400

WHAT IS A FIXED RATE

A LOCKED IN SUPPLY RATE FOR ELECTRIC AND NATURAL GAS .

400

DUAL ESCO CUSTOMER NOT PAYING THEIR SUPPLY CHARGES WILL CENTRAL HUDSON DO A COLLECTION ACTIVITY

NO CENTRAL HUDSON WILL ONLY DO COLLECTION ACTIVITY FOR DELIVERY CHARGES FOR A DUAL ESCO ACCOUNT


400

WHAT IS THE LEAD TIME FOR A DROP ESCO GAS CUSTOMER

10 BUSINESS DAYS BEFORE THE NECT BILL DATE.  

400

WHICH 2 DROP REASONS GENERATE A PSC COMPLAINT

SLAMMED RETURN TO CENTRAL HUDSON AND SLAMMED RETURN SWITCH MARKETERS
500

WHO ARE THE 5 TYPES OF CUSTOMERS NOT ELIGIBLE FOR CCA

WHO ARE

TIME OF USE CUSTOMERS

ESCO BLOCKED CUSTOMERS

CURRENTLY ENROLLED ESCO CUSTOMERS

DEMANDS CUSTOMERS

LOW INCOME CUSTOMERS

500

WHAT PORTION OF THE BILL DOES THE RATE CHANGE

SUPPLY PORTION

500

WHAT COLLECTION ACTIVITY WILL CENTRAL HUDSON DO FOR A URR ESCO CUSTOMER. 

COLLECTION ACTIVITY WILL BE FOR ALL CHARGES ON AN URR ACCOUNT


500

WHAT IS THE LEAD TIME TO ENROLL AN ELECTRIC CUSTOMER 

5 BUSINESS DAYS BEFORE NEXT BILL (INCLUDES THE DAY THE ENROLLMENT IS SUBMITTED AND THE DATE BILL IS ISSUED)

500

CUSTOMER IS WITH AN ESCO AND WANTS TO STOP PENDING ENROLLMENT WITH ANOTHER ESCO.  WHAT DROP REASON SHOULD YOU USE.  

INSTATEMENTOR CANCEL DROP