Manual (Current)
Process
Process
Create the LKT - Lock LNP – Temp Process service order
Who is the CSA?
During the automated process, you will copy this number from the disconnection to generate the reconnection.
What is the document #?
Number of days from Bill Issued to Late Payment Charge Date.
What are 18 business days?
Mailed notifications that remind the customer that their bill is past due.
What is Reminder Notices?
The week the manual process is projected to go into effect.
What is Apr 22nd 2024?
Create the UNT- unlock LNP – Temp Process service order.
Who is ESR/CSR?
The status number for Disconnection Carried Out.
Wha is "21"?
Creditworthiness Score is between 0 and 350, past due as of 3rd day and balance is greater than $50.
What is a Gentle Reminder Notice?
Disconnection for non-payment notification that is mailed.
What is a Final Termination Notice?
After discussing a bill with the customer, this field should be updated.
What is Face-to-Face?
The status showing the service is disconnected can be located here.
What is Highlights?
In order to start the reconnection process, you have to select click this button.
What is Generate Reconnection Order?
The number of Collection Steps for Non-Residential Customers.
What are 6?
This fee is 1.5% of the past due amount.
What is a Late Payment Charge?
You can confirm a customer's credit card payment here.
What is Kubra?
If the disconnection status shows as this status, the service order can be cancelled to prevent the lock from occurring.
What is Disconnection Started?
The Order Code displayed during the reconnection process.
What is RC00?
The number of Collection Steps for Residential Customers with Low/Medium Creditworthiness Score.
What are 8 steps?
The account’s risk level which drives the overall collections journey and the notifications that CH sends to the customer about their past due bill.
What is Creditworthiness Score?
To be enrolled, the customer must be on a fixed income as their only source of household income.
What is the Extra Security Plan (ESP)?
If the disconnection status shows as this status, the service orderwill need to be created by a ESR/CSR.
What is Disconnection carried out?
The status of the disconnection document after the disconnection document is successfully worked.
What is Reconnection Started?
The last date when field collections can occur.
What is the FTN stale date?
Prevents collection steps on a contract account.
What is a dunning lock?
For EBD yes or no, Harry is 70 years old and Sally is 50 and disabled.
What is YES?
(Because Harry is over 62 years of age and Sally is disabled)