Who's that teammate
This person is a foster parent
Who is Ryan Clements
Tyler Technologies acquired Brazos Technology in this year.
What is 2015
Solving today's problem is good. Identifying why it keeps happening and preventing tomorrow's problem demonstrates this type of thinking.
What is Root Cause Analysis (RCA)
This sea creature has 3 hearts
What is an octopus
This is the largest planet in the solar system
What is Jupiter?
This person collects old weapons and armor like swords, spears, axes and has made their own shields.
Who is Matthew Mason
Brazos Technology was founded in this year - five years before YouTube even existed....and probably before some of you were born.
What is 2000
Technical knowledge may solve the issue, but these skills often determine whether the customer feels they received great service.
This animal's fingerprints are so similar to humans' that they can potentially be confused at a crime scene.
What is a koala
This is only mammal capable of true sustained flight
What is a bat?
Who is Stephen Smithson
At the time of acquisition, Brazos served more than this many clients nationwide: 100, 250, 500, or 1,000
What is 500
Instead of saying "that's not our department" and sending the customer into the abyss, you connect them directly with the right team using this type of transfer.
What is a warm transfer
This condiment was sold as medicine in the 1800s
What is ketchup
This U.S. state is geographically closest to Africa
What is Maine?
This person plays the drums
Who is Hunter Poldrack
This man was the founder and president of Brazos Technology when Tyler acquired the company.
Who is Mike McAleer
This occurs when Support solves the customer's actual problem during their initial interaction without requiring additional contacts.
What is first call resolution or closed on first contact
This continent is technically the world's largest desert?
What is Antarctica
This is the only letter that does not appear in the name of any U.S. State
What is Q?
Ran away as a child and only brought a hermit crab, sunglasses, and gold Mardi Gras beads. Didn't even make it to the end of the street.
Who is Chris Wolfe
Tyler paid approximately this much in cash, plus stock, to aquire Brazos: $2.1M, $6.1M, $15M or $25M
What is $6.1M
When you don't know the answer, the best response isn't to guess. It's to do this with someone who can help.
Botanically, this fruit is a berry, but a strawberry isn't
What is a bananna
What is 32 degrees?