Use healthcare systems and services
Identify 3 x benefits of having a medicare card in Australia
Various accepted:
- lowered cost of public healthcare services
- lowered cost of medicines under the PBS
- lowers the burden on the private healthcare system
- can provide an alternative form of ID
Identify 3 x abbreviations / acronyms used in the health care field
Various accepted:
- E.g. BP stands for 'Blood Pressure'
- E.g. HR stands for 'Heart Rate'
- E.g. ACL stands for 'Anterior Cruciate Ligament'
Define a 'referral' in a health care setting. Additionally, identify 3 x specialist services for which a referral is required
A referral is the process of directing a patient to another health professional or specialised service for further assessment, diagnosis, or treatment.
Examples of specialist services requiring a referral:
Identify 3 x events that could cause conflict between patients, families and health care workers
Various Accepted:
- E.g. Grief, poor communication, financial struggles, intoxication etc.
Identify 3 x ways that you can ensure the safety of yourself and others during a conflict situation
Various accepted:
- E.g. Be prepared: reguarly familiarize yourself with the organisations policies around managing conflict
- E.g. Stay calm & in control: maintain your composure
- Don't stand directly in front of someone: avoid compromising positions / locations (i.e. corner of a room)
Identify 3 x differences between what is offered in the public health care system vs. private health care system in Australia
Various accepted:
-E.g. COST: Public = free for all Australians with a medicare card, Private = costs (fee) for specialized services.
- E.g. ACCESSABILITY: Public = available to all Australians, Private = only available to those with a private health care fund (or, those who want to pay).
Explain 3 x acts you can employ to demonstrate 'active listening' with your colleages in the health care field
Variuos accepted:
- E.g. Pay attention: look directly at the speaker
- E.g. Show that you are listening: smile + nod, use positive body language
- E.g. Provide feedback and respond appropriately: ask carlifying questions etc.
Explain why it is (1) important to 'clearly communicate the need for a referral' AND (2) to ask for the client's consent when writing a referral.
(1) Clients may become distressed if they don't know why they need a referral (i.e. they could think that their care is more 'serious' than what is required), so it helps to be open with the purpose of the referral to another service
(2) Clients should be made aware that their personal information is being disclosed as part of the refferal report so that they are aware of where their personal information is being stored / who has access.
Identify 1 x 'Formal' method to observe individuals + 1 x 'Informal' method to observe individuals
Formal - A formal document that could be used to take an observation of a client / patient (i.e. mobility assessment) - could be typed, using a template etc.
Informal - Simply watching / observing someone in their environment (i.e. check in's / pop in's without a template / formal written document)
Define 'duty of care', and provide an example of how this could be enacted at Dromana College.
Definition - a legal and moral obligation to take reasonable steps to prevent foreseeable harm to others (based on your level of experience).
Example (various accepted) - if a Yr 7 falls over and hurts themselves, allerting a member of staff / nurse would be within your duty of care.
Identify and explain the roles of 3 x allied healthcare workers that are involved in the health care system.
Various accepted:
Identify 3 x benefits of understanding and using shared medical termienology / abbreviations within the medical health care field.
Various accepted:
- Saves time
- Improves efficiency
- Improves efficiency
- Helps communication
- Avoids errors
Identify 5 x pieces of information that MUST be included in all medical referrals.
Various accepted:
- Date
- Client's DOB / Name etc.
- Reason for referral etc.
Identify & describe 3 x Preventitive / Diffusing Strategies that could be used in a healthcare setting. Additionally, explain a scenario for with these would be appropriate.
Variuos Accepted:
- E.g. Diversion Tactics: drawing a person's attention away from the conflict, calming them, offering food etc.
- E.g. De-escalation: enacting behaviours / actions to reduce the intensity or magnitude of the conflict, through effective communication etc.
- Engnage in Conversation: using active listening to assess why the person is acting in a certain way etc.
Explain 2 x ways that you can assist upholding a client's privacy & confidentiality in a healthcare setting.
Various accepted:
- E.g. Not talking about clients outside of the work environment
- E.g. Only discussing clients with those who need the information
- E.g. conducting interviews in a private place
- E.g. Seek client and patient permission to share their information
Explain what is meant by the 'Medicare Levy Surcharge' ... additionally, what is it's purpose?
A type of fee that tax payers are required to pay to the Govt., depending on their total income for the financial year. It's purpose is to incentivise Australian's purchasing private health insurance, to reduce the burden on the public healthcare system
Explain what is meant by maintaing a 'working relationship' with your colleages. Additionally, identify 3 x ways this can be established in a health care setting.
Maintaining a working relationship with colleagues means building and sustaining professional, respectful, and cooperative interactions to effectively work as a team and provide quality patient care.
- E.g. making your communication clear and communicating often
- E.g. being honest and open
- E.g. valuing the input of others and their opinions
- E.g. being tolerant
Explain what is meant by making 'reccomendations within your scope of practice' in a healthcare setting. Additionally, identify 3 x things that may limit your scope of practice if you were working in a health care setting.
It is about providing advice, clinical opinions, or care plans that are strictly limited to the tasks, functions, and responsibilities a health professional is educated, authorized, and competent to perform.
Various accepted:
- E.g. you may be limited by your qualifications, expertise or experience
- E.g. The organisation you may work for
- E.g. Legislation / code of practice / code of ethics etc.
When using communication strategies, explain how you could effectively communicate in both 'verbal' and 'non-verbal' methods, listing examples of each
- Verbal communication: choosing your words carefully, using direct / specific language, not promising the world etc.
- Non- verbal communication: appropriate facial experssions, eye contact, muscle tension, body movements etc.
Is it OK to restrain a patient? Explain
Yes, but only where any potential risk of harm caused by the restrain itself is less than the risk of the patient not being restrained. You must consider legal and ethical considerations (i.e. safety, wellbeing, dignity etc.)
Explain what is meant by the term 'professional development' in the health care system. Additionally, provide 2 x examples of where you could go to to upskill in this area.
Professional development in the healthcare system refers to the ongoing process of learning and improving skills, knowledge, and practices to maintain high-quality patient care and stay up to date with current standards.
Examples of where to upskill:
Explain 3 x benefits of 'effective communication' in a healthcare setting. Additionally, identify 2 x methods of communication that may be used in a hospital setting.
3 x benefits (various accepted):
- E.g. Patients recieve better care
- E.g. Patients may be more aware of their conditions and their course of action etc.
2 x methods of communication (various accepted): - E.g. Verbally through a phone, In person, Email, Telehealth, Video conference etc.
DOUBLE JEOPARDY!!!!!! (if you dare!) ... What do you wager?
Choose one of the following tasks to complete in FULL.
* Kareoke - your song of choice to a Taylor Swift Song in an american accent
* Celebrity Heads - 2 minutes to select the answer
* Something elseeee?
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Identify the 4 x steps that can help you negotiate effectively when managing conflict in a healthcare setting
(1) Identify the problem / reasion for conflict
(2) Identify & explore what needs to be done to adress the conflict and a range of possible solutions
(3) Select a soluation / course of action & implement it
(4) Review and determine the solution's success
Identify 9 x requirements that must be included on an incident report
Various accepted:
- E.g. Who is reporting the incident? Who is affected, What happened, What injuries were sustained? etc.