WHO
I have children I am looking to monitor.
Aside from you and your children, is there anyone else who requires entry to your home?
I just need a door sensor.
I understand it was just the door sensor you needed, are there other areas of your home that you want to protect?
I get home late from work.
With you coming home late, are there areas of your home that you wish you could secure to make you feel protected?
Why do I need all this stuff?
I understand that it might seem like a lot of stuff, but with this solution you will have 24/7 protection (ties to hot button) . Our next step if the automated payment system, then we can get the technician scheduled to keep you safe and secure right away, did you have your card ready?
I live alone.
Although you live alone, might you have anyone else who uses your alarm system, or would require access to your home like a cleaner , or family member?
My doorbell stopped working.
Sorry to hear that your item had issues. Is there alot of traffic on your street?
I work from home.
Working from home, are you stationed at a desk, or are you able to freely work throughout your home?
Why do I need an upgrade? I've had my system for over 10 years.
I'm glad to see our system lasted the test of time. Has there been any changes to your home since you first got the system?
My elderly parent lives with us and has dementia.
Sorry to hear about your parent, I understand that maybe difficult. How many doors lead to the outside of your home?
I want to see whose outside.
We defiantly have some great solutions to give you visibility of your surroundings. What smart home automations do you use in your home?
In my back yard I have a pool.
Awesome, I hope you are enjoying the pool side this summer. Who else are you looking to keep safe and secure?
I want to keep the same equipment I do not want an upgrade
I am glad to hear the system has worked for you for this time you've been with us (include the specific time client has been with us) Is there anything you wish your system could do differently?
I have roommates.
understanding you have other people in your home such as roommates, who else should have access to your home?
I dont know what I need.
Not to worry, although you may not know what you need, I do have some questions to better determine the ADT solution that best fits your needs.
Who or what are we protecting in the home?
This is my vacation home.
That must be relaxing when you get to go to your vacation home. Are you often there throughout the year?
I should not have to pay for this Quality assurance package.
With our quality assurance plan we can take care of your equipment under manufactures warranty to avoid out of pocket costs. This is a long-term cost-efficient solution. (Assume SALE)
My spouse handle this.
I understand your spouse makes the final decision with you, is it possible we conference them on the line ?
I'm worries about Break-ins in the area.
With ADTs 24/7 monitoring you will have a peace of mind knowing that we have the fastest response times. Has there been issues or disturbances in your area?
My neighbor creeps at my daughters window.
Sorry to hear that you are having intruders on your property, especially at your daughter's window. Are there other areas you wish to protect/ monitor?
I have a previous offer I'd like to move forward with.
Great ill take a look at that order for you, while I look into this order, I have some questions to better understand your needs. (insert Lifestyle question)