EC Policies & Procedures
UARK Facts
Fund Designations
VanillaSoft 101
Compliance & Professionalism
100

A shift can be excused if you're no more than this many minutes late 

15 minutes 

100

The University of Arkansas was founded in what year?

1871

100

This fund helps with food insecurity, which affects about 38% of students on our campus. 

Jane B Gearhart Full Circle Food Pantry

100
This field tells you how the prospect would like to be contacted

Preferred Type of Contact

100

True or False: Scholarships are based on demographic factors like race or gender 

False 

200

True or False: You are allowed to wear attire from other universities. 

False

200

The largest college at the U of A is 

Sam Walton College of Business 

200

This fund supports Arkansas resident students that receive a Pell Grant to cover the gap between needed funding and available federal funding. 

Land of Opportunity

200

This piece of the script tells you stats about the University as a whole 

Fact Sheet 2 - Uark

200

You should always this first when taking credit card information

Billing Address

300

This type of shift request is when you give up your shift to someone else 

Shift Cover

300

Our Sixth Year Graduation Rate in 2024 was 

70.52%

300

This fund supports the public radio station owned by the University 

KUAF 91.3 FM National Public Radio

300

These are the two options for email preferences 

Personal & Business

300

If someone tells you they would never give a stranger their CC number, you would assure them that you are in a ______ location on ______. 

Secure; Campus

400

These types of shifts are first-come-first serve 

Open Shifts

400

Enrollment at UARK this fall is 

34,175

400

This fund supports scholarships for Law students as 68% receive some level of support but only 3.3% receive full tuition awards. 

Law School General Foundation Scholarship Fund

400

This result code is used if someone would like a call back but in weeks from now

Callback Anyone CALLBCKANY

400

PCI DSB training is valid for how many years 

One

500

You are only allowed to remove contact information from the EC for a prospect if they give this 

Repeated Permission

500

For every 1 professor, there are how many students? 

20 students

500

This is the main fund that supports all students on campus no matter their major or colleges. It promotes student well-being, sense of community, and success at U of A.  

Student Affairs Main Account

500

If a prospect tells you he just purchased a second home in California, you would write it down here

Comment Section 

500

The number one thing we want to accomplish after our call is what 

Leave the prospect happy/ a good conversation