Skills & Techniques
The ability to understand and share the feelings of your client.
What is empathy?
The first step in the Generalist Intervention Model (GIM).
What is engagement?
One example of a structural barrier to engagement.
What is transportation, childcare, language, etc.
Making a conscious effort to hear and understand your client without distractions.
What is active listening?
One of the first ways a social worker can start the enagement process with a new client.
What is introducing yourself and your role.
Unconscious attitudes or beliefs that impact a social worker's understanding, actions, and decisions regarding clients and their circumstances.
What are personal biases?
Repeating back to your client what you heard them say in your own words.
What is paraphrasing?
Conveying a message through body language, facial expressions, and gestures.
What is non-verbal communication?
What is mistrust?
Being clear about your role, the process, and the limits of confidentiality.
What is transparency?
The act of perceiving, understanding, experiencing, and responding to the emotional state and ideas of another person.
What is engagement?
A mark of disgrace associated with a particular circumstance, quality, or person.
What is stigma?
Honoring each clients unique background, culture, and perspective.
What is respecting the Dignity and Worth of a person?
What is rapport or trust?
A state of physical or emotional exhaustion due to heavy workloads, understaffing, inadequate resources, lack of support, and high-stress environments.
What is burnout?