Engagement Sprint

Overcoming ObjectionsNever Engaged

100

I have no idea who One Medical is. I already have my  doctor. 

200

I don't know why my insurance picked you as my PCP. I can pick one myself. 

300

I don't need a PCP, I go to the VA.

400

I've been with my Doctor's office for 20 years. I don't know who you are. I want to stay with my PCP.

Overcoming ObjectionsEstablished Engagement

100

I usually go to the VA for care. 

 

200

I am under the care of a specialist at this current moment.

300

I’m healthy and I don't need an appt right now.

400

 I don't understand why I need to come in

Overcoming ObjectionsBad Member Status

100

I am leaving OMS and looking for a new doctor.

200

My provider left

300

I was never able to communicate with my careteam

400

I didn’t want an NP