Geography
What is the capital city of the United Kingdom?
london
What is a person from the United Kingdom called?
british
What is a “discount”?
A lower price on a product for a limited time.
What should you do when a customer enters the store?
You should smile and say something like: "Welcome, how can I help you?"
What is the capital of Scotland?
Edinburgh.
Why is English the main language in the United States?
Because it was a British colony in the past.
What is a person from the United Kingdom called?
pop music
What is the English word for “tilbud” or “rabatt”?
discount
What can you say to offer help to a customer?
You can say: "Can I help you with anything?"
What is the name of the large statue in New York City?
The Statue of Liberty.
What is a person from Wales called?
welsh
What is cross-selling?
Suggesting related products, like offering socks when someone buys shoes.
How should you handle an angry customer?
You should listen calmly, show understanding, and try to solve the problem professionally.
What is the capital of Wales?
Cardiff.
Why is product knowledge important in sales?
Because it helps you answer questions and build trust with customers.
What is one important skill in customer service?
good communication
What are the 4 countries that make up the United Kingdom?
England, Scotland, Wales, and Northern Ireland.
What is a “target group”?
A specific group of people a product is made for or marketed to.
Why is body language important in customer service?
Because smiling and making eye contact makes the customer feel welcome.