Call Centers
To drive people from one place to another in a bus....
Bus
Clip
A small tool used to hold things together (like hair or paper).
ASAP
As soon as possible; right now.
From the horse's mouth
Getting information directly from the person involved (the best source).
core product
the main benefit of the product
Something that is just a cheap copy of an original idea...
Copycat
Earth
To connect an electrical wire to the ground so it stays safe.
Upset
Feeling sad, worried, or angry.
To make something three times bigger or more.
Triple
Provocation
Doing something on purpose to make someone angry.
Tax break
A discount on the taxes you have to pay.
Retain
To keep something or someone (like keeping a customer).
Patch
A small software update to fix a bug or a hole.
How fast employees quit and get replaced by new ones.
Staff turnover
Focus group
A small group of people asked to give their honest opinion on a product.
Tax holiday
A period of time when the government lets you stop paying a certain tax.
Inconsistency
When two things don't match or make sense together.
Duplicate
An exact copy of something else.
Shift
A set period of time for work (like the "night shift").
Protection, information, convenience, promotion and brand identity
A person who is between 20 and 29 years old.
Twentysomething
Accounts payable
The list of money a company owes to other people.
Write-off
Something (like a car) that is so damaged it’s not worth fixing.
When something becomes "old news" or useless because better things exist.
Obsolescence
wrap rage
That extreme anger and frustration you feel when you're trying to open a plastic package (like those hard "clamshell" packs) and it’s so tough you almost need a chainsaw to get your new toy out.