Enhanced Care Management Procedures

Worker of the Who?

100

How often is the WOD Calendar published?

Monthly

200

TRUE or FALSE

If I am assigned Worker of the Day, it is okay for me to schedule door knock outreach, as long as Back up WOD is able to cover.

FALSE-If you are assigned as WoD, please DO NOT schedule anything on your calendar for that day.

300

If you are unable to take on Main Worker of the Day responsibilities, it is your job to _________.

• collaborate with colleagues to have this day covered (1) day prior
• email PM’s the arrangement that was made. (Please be sure to CC the colleague whom you have made this arrangement with).

400

If you are out on the day you are assigned as Main Worker of the Day, the Backup Worker of the Day will take place as lead. Then, the Main worker will be responsible to cover________.

The next assigned Backup worker’s Main day.

500

What are the 5 majors functions of WOD?

• Accepting Majority of TEL request phone calls from T3
• Reviewing EHR task box and submitting referrals (Please see manual for how to do this)
• Providing Transportation and completing HAPs that were scheduled by CHWs who called out sick that day
• Checking Fax & Voicemail box 
• Covering Temp Check Shifts, if needed.

*Cough Cough* "I think I am Sick"

100

If you are planning to call out, contact a supervisor AT LEAST ___ hours before your shift

2 hours

200

TRUE or FALSE 

• It is Never okay if you call super early in the morning/ late in the evening.

FALSE

300

You may request to adjust your hours for the day if there are some scheduling conflicts. Please notify your supervisor via email AT LEAST___ hours before you plan to adjust your hours for the day.

24 hours 

400

If the supervisor does not answer, it is standard protocol to...

leave a voicemail THEN send a text.

500

What should you do if, you are unable to give 24 hour notice for Advanced Time Off Request?

Notify your supervisor ASAP to address these matters on a case by case basis.

Lets Get Paid!

100

When is it appropriate to use the Paycom Mobile to clock in and out?

When you are in the field

200

When is a CHW allowed to take (2) paid 10min breaks?

First one being 2 hours after your shift starts and the Second one being 2 hours after lunch.

300

When does lunch Start for a CHW?

• Lunch should be taken between 3.5 and 4.5 hour of your day. Do not take your lunch any later than the 4.5 hour.
• (Before the 5th hour is an accepted answer as well)

400

TRUE or FALSE 

• If you use multiple grant codes, you must review the selected grant code every time you clock in for the day AND in after lunch.

TRUE 

500

What physical location is the standard for clocking in/out?

• When you are in the office, you must clock in and out from your computer. Do not use your mobile app.
• OPK Desktop (acceptable answer as well)

Home is where the heart is

100

I am going to read out a list of words, Unscramble these words:

Care

Health

Quality

High

Regional

Through

Comprehensive

Achieving

"Achieving Regional Health Through High Quality Comprehensive Care"

200

How long do you have to document encounters in NextGen?

96 hrs.

300

Fill in the Blank:

• ROIs last __months, unless otherwise indicated.
• ROIs can be revoked by the client _(WHEN?)__.

• ROIs last 12 months, unless otherwise indicated.
• ROIs can be revoked by the client at any time.

400

If a CHW is emailing a client, where should our email where should these records be placed and titled?

NextGen Chart 

"Correspondence"

500

What are the 3 elements that must accurately be reflected in Outlook, when conducting a transport?

Name and DOB of client 

Address of location (s)

Drive Time (Reflects your time leaving the office to time returning to office)

*Appointment time (if applicable)

Protection

100

When sending emails outside of WSH domain in what format should you send the email? 

ENCRYTPME in Subject line

200

The Privacy Rule gives the patients the right to all but which one of the following: 

a. Ask to see and get a copy of her health records

b. Have corrections added to her health information 

c. Receive notice that tells her how her health information may be used and shared 

d. Ask to see a get a copy of health records of her spouse.

d. Ask to see a get a copy of health records of her spouse.

300

What does WSH's practice’s policy say about leaving your computer when you are logged in? Choose all that apply. 

a. Log off or lock your computer each time you leave your computer. 

b. Ask your co-workers to watch it for you. 

c. Not to worry. You‟ll only be gone for a bit. 

d. You are responsible for everything that happens under your log in.

a. Log off or lock your computer each time you leave your computer. 

d. You are responsible for everything that happens under your log in.

400

What does the following acronyms stand for?

HIPAA

PHI

Health Insurance Portability and Accountability Act 

Protected Health Information

500

If you are out in the field and you need to notify a Team Lead in the office to create an encounter for you, what is the safest method to share the client's information (Name, DOB)? Select all that apply 

A. Encrypted Email 

B. Non Encrypted Email 

C. Text Message 

D. Skype 

E. Oral Phone Call 

B. Non Encrypted Email 

(WSH to WSH Domain is safe to send client PHI)

D. Skype 

(Skype is a safe tool to use as it is connected to WSH domain)

E. Oral Phone Call 

(Safe to use Depending on where you are, be mindful of who may be around you while sharing)

*text message is not encrypted!