What the Process
Salesforce
Admin Tools
Tuition Flex
Affirm
Miscellaneous
100
You do this after you take payment
What is walk the student through the (SEA) Student Enrollment Agreement
100
This department works solely out of this system
What is Enrollment
100
These are the 2 sections are in admin tools
What is Student Manager and Site Manager
100
This can be done in the status pending certification
What is take the down payment
100
Anyone can apply for affirm through this process
What is Telesales
100
This is also known as CTP
What is ACT
200
Then length of time before a student gets access to their course, once they have paid
What is 24-48 hours
200
This is the number of times you should call a new lead within their first 3 days
What is 5 times
200
This entity can take payment for a non-conversion student
What is the partner/school
200
560 TransUnion credit score, valid SSN, age requirement to apply for the finance plan, Bankruptcy discharged within the last 18 months
What is the qualifications for the student finance plan
200
The length of time approval is good for
What is 24 hours
200
Motivation, Academic History, Payment and Start Date or Next Step Date
What is MAPS
300
The reason why this student is not active in class
What is acknowledge the SEA
300
A number of times rep should call a student that is contacted to keep control of the student
What is every 30 days
300
This houses all the partners and their catalog links
What is site manager
300
This is the status in Tuition Flex when a student has completed everything and waiting for registration to give access to the course
What is Pending
300
Cannot prequalify a student for funding because of this
What is Affirm proprietary algorithm
300
Larry Barker
What is our Senior Director of Enrollment
400
This system that would show you if a student is approved for the student finance plan
What is Tuition Flex
400
it allows click-to-dial, lead routing, and call recordings
What is Velocify
400
This houses all student information
What is student manager
400
A flat rate, and will never escalate.
What is simple interest
400
(Student) "I'm stuck in the Affirm application and am unsure how to proceed"
What is have them call Affirm's customer service line
400
ed2go.expert@cengage.com
What is the experts team email inbox
500
Salesforce, Admin Tools, Live Chat, Ed2go catalog, Tuition Flex
What are the 5 tabs you have to have open every day
500
This student wants to start in 30 days
What is Hot Shop
500
The school you can enroll for
What is Eastern Florida State College, the third option
500
The length of time we must give Tuition Flex to reach out to a student when they are in research review
What is 24 hours
500
A student who applies for a $1995 program and gets approved but Affirm only approves $1000, where does the $995 come from
What is a deposit from student bank account
500
WIOA, Military, SJD
What is the specialty teams