Discover Call
All calls are being ______ on this type of line.
What is "recorded"?
This is the version of Salesforce you are using.
What is Classic?
Activities will show within Documents under the _____ area of students profile.
What is the "subject" area of their profile?
Undergraduate degrees cost ____ per credit?
What is "$350"?
To be fully admitted into a graduate-level program, students must possess a bachelor’s degree from a regionally-accredited institution with an institutional GPA of ___.
What is "3.0 or higher"?
Enrollment Counselors should ask these types of questions during a Discover Call?
What is "open-ended"?
A _____ is a student who has not submitted an application.
What is "lead"?
This code stands for Transcripts in the profile.
What is "AM"?
Annual graduate tuition is calculated at how much per year?
What is "$9000"?
Undergraduate and graduate students who do not meet the admissions requirements may be able to apply for _______ admission.
What si "provisional"?
Discover Calls should take about how long to complete?
What is 20 or more minutes?
Once the student submits the application, they are converted into an ______.
What is "account"?
"TR" stands for what?
What is Degree Plan Completed: This is the email notifying the student that their DPA is complete and that they can log into the Student Portal to view it.
Advanced topics include the following for what certificate: Decision sciences, Risk management, Project control and monitoring and Financial metrics?
What is "project management"?
Despite its name, this assessment is not testing a student’s intelligence. Rather, it is a survey that assesses a student’s readiness to be a successful online student. It measures computer/technology skills, study skills, and reading proficiency. What is the name of the assessment?
What is "SmartMeasure"?
Listening is a skill: True or False?
True!
When a new lead is being created by an EC, a student calls in and is inquiring about CSU Global, or you receive a new lead/account through the SalesForce system, what must you always do?
What is "check for a duplicate lead"?
Enrollment Counselors must obtain _______ to register your student, it is time for you to schedule the student for classes.
What is "consent"?
University policies, degree programs, and course descriptions for undergraduate and graduate students are located where?
What is the "academic catalog"?
When all the student's official transcripts are on file and they meet all admissions requirements-- what status is this?
What is "full admit"?
What department listens and rates Discover Calls?
What is "Quality Assurance"?
“My Tasks Today” is essentially your to-do list for the day. Salesforce refers to this as a view. This is how you will start your day! To access this view, look on the left-hand side under ____ ____.
What are "open tasks"?
When the student is registered, it will be what color?
What is "green"?
Any master's degree from CSU Global will open a lot of doors, but you can be sure you're specifically opening the ones that are of the most interest to you by adding a _______.
What is "specialization"?
If the student is denied admission by the Admissions Committee, there is an option for them to submit a _____ appeal.
What is a "provost" appeal?