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COMPLIANCE
COMPLIANCE
(Prospective Student), this is (Admissions Representative), with Ultimate Medical Academy on ________.
A recorded line
What is it called when a student has completed their Enrollment, Orientation and Kick-off call with a Student Finance Advisor on the initial call?
One Call Close
Connecticut, Colorado, Massachusetts, Mississippi, New York, North Dakota, Rhode Island, Washington DC and Puerto Rico are what?
States/territories we do not enroll in
_____ ______ assist students with:
Post-interview guidance
Resume writing and optimization
Mock interview practice
Career Services
TRUE or FALSE: Yes, it is okay to have a prospective student manually go to the PST website if the PST link did not send via text or email.
TRUE
TRUE OR FALSE: It is professional to have background noises and personal conversations while conducting an interview with a prospective student.
FALSE
Which FAFSA is needed right now?
26/27 only
How long is each Writing Cycle?
There can be two- or three-weeks writing cycle
Name the programs that include an Externship/Professional Practice Experience
HS-CMA, CMA, HIM and HS- PHT
When conducting an interview, how long should you spend time getting to know the prospective student?
At least 5 minutes.
In which state is Health Sciences -Clinical Medical Assistant (CMA) program exclusively offered in?
Florida
A student who has 50% submission rate, no cancel request, approved background, and they are in CAP status is called a what?
Auto Start
TRUE or FALSE: Admissions Representatives can enroll Students in Pre-Start Cancel or Post Start Cancel status within 350 days.
FALSE
Name the program:
Health and Human Services
FIRST or LAST Impression:
People form impressions within seconds. That initial feeling becomes the ‘filter’ for everything that follows. EX: If you're warm -> prospective student will be more open
FIRST Impression
If a prospective student Identity Verification is denied during the enrollment, how should I disposition the lead?
Invalid- Does not meet program requirements
A ____ __ should at least include the following:
Giving Kudos (if needed), building rapport, making progress, covering next steps, and setting next day appointment time.
Follow Up
You have "ownership" of these leads for 24 hours after the initial call to try to finish the interview and Enrollment. What type of leads are these?
Warm Leads
What can Student Finance Advisors do?
Help you learn about and access different ways to pay for school, depending on what you qualify for.
Supports you through the process as needed.
Assist you with meeting deadlines.
A ____ is when you summarize what you heard from the student — their goals, challenges, and reasons for wanting to go back to school. It ensures you and the student are fully aligned before moving.
Recap
To proceed with the enrollment agreement, what two things are required if a prospective student is under the age of 18?
A verbal confirmation from parent/guardian and their signature.
When speaking to a prospective student, letting the student know exactly what to expect in their journey is very important. We can’t expect the student to know what to do if we don’t set _______.
Firm Expectations
We strive for 100% contact/ transfer to student finance the day after enrollment within _ ____. This includes effective conversations, following up, and crafty action plans.
72 Hours
This happens in which part of the PST/ Interview?
• Discussing and resolving potential obstacles.
• Building commitment about decision to move forward.
Student Commitment
_____ is the foundation of every successful admissions conversation. It's the feeling that the prospective students are understood, respected, trusting and made a great connection with you.
Rapport