Definitions
Basic Listening Refresher
Misc.
True or False
Fight or Flight?
100
The "invisible" privilege.
What is White Privilege?
100
The act of praising a caller for reaching out.
What is validation?
100
Michelle from Full House says this a lot.
What is "You got it dude."?
100
Stereotyping is defined as a set of rigid and unfavorable attitudes towards a particular group or groups.
False -- it is Prejudice.
100
Communicating with a person of a diffrent culture can be frustrating if there is a language barrier. What must you do in this situation?
What is be patient?
200
Involves behavior as opposed to beliefs and attitudes.
What is discrimination?
200
The proper term for a "schizophrenic".
What is a person with schizophrenia?
200
The dance from Fresh Prince of Bel-Air.
What is The Carlton Dance? (Winners must demonstrate.)
200
Predjudice is defined as a set of rigid and unfavorable attitudes towards a particular group or groups.
True
200
A hotline student must do this at all time to avoid creating expectations.
What is keeping an open mind?
300
Afflicted, Case, Disease, Victim, Poor, and Courageous are all examples of
What are NO-NO WORDS?
300
Do not leave this person alone in an open area.
What is how not to treat a blind person?
300
She won Best Actress in a Leading Role at the Academy Awards this year.
Who is Jennifer "Chris wants to have her babies" Lawrence?
300
When white terrorists bomb a white church and kill five black children, that is an act of institutional racism.
False -- It is individual racism.
300
A hotliner must take every caller as their own individual person and not define them according to other people.
What is avoid the tendency to lump all people of colour or nationality (including those who spell colour with a 'u') together or as the same?
400
a process that non-whites go through in believing, accepting, and internalizing inferior and subordinate images of themselves and their people
What is Internalized Racial Inferiority?
400
A caller rings and explain they have had trouble sleeping, they lack of enjoyment, are skipping classes and they have feelings of hopelessness and a gun. What do you do?
What is CALL BACKUP!!?
400
Gender, Race, Culture, Religion, Language and Beliefs etc are all...
What is Dimensions of Diversity?
400
Ethnocentrism is when a person believes one culture is better than another.
True.
400
Colourblindness vs accepting everyone's rich tapestries.
What is treating people the "same" vs treating people "fairly"?
500
The ability to interact effectively with people of different cultures and socio-economic backgrounds.
What is Cultural Competency?
500
Relaxed, satisfied, amused, pleased, optimistic, delighted, enthusiastic are examples of...
What is feelings of wellbeing and happiness?
500
Where every student at UAlbany calls home.
What is Long Island?
500
One person's cultural identity can clash with someone else's expectation of what that culture may be.
True.
500
A caller is upset about being discriminated in the media because he is Islamic. The listener themselves believes in the media's portrayal and treats the caller as such. The listener is failing to...
What is suspend (your) beliefs/morals?