should be reviewed preiodically to ensure address infor is current
What is Name and Address
100
Employee has never accessed AHS Outlook
What is Refer employee to contact the Human Resources Contact Centre and select #2 on the voice mail option.
100
Employee wants to print their pay stub
What is go to: Employee Self Service>Payroll and Compensation Home?View Pay Advise-Choose the PDF version to print
100
When can employees access pay information
What is Pay advise will be available by 0700 on the Friday before payday
100
Employee has recently married and wants to make a name change
What is Employee information is changed in Employee Self Services>Personal Information Home
200
contains Federal or Provincial Tax info
What is Tax Data
200
Employee forgot their password
What is Contact IT Service Desk
200
an employee needs to change their Beneficiary info
What is Employee Self Service>Beneficiary Home>Benefits Summary.
200
The employee needs to change your password
What is Passwords must have at least 8 characters and include at least one capital letter, one lowercase letter, one numeric digit and one special character.
200
There are two differnt types of Kiosks, a sit down unit and a free standing unit.
What is the difference between a Kiosk and sit down unit
300
This section identifies associated hourly rate, hours worked, and calculates the earnings to be paid.
What is Hours and Earning
300
Employee forgot to log off the Kiosk
What is There are movement sensors to log you off once you move away from the Kiosk
300
Employee is wanting to view sick and vacation banks
What is the information is accessed through Emploee Self Service>Payroll and Compensation Home
300
Employee is unable to access system
What is check to ensure employee is using correct password and user ID is in lower case
400
Sum total of earning as shown in the "Hours and Earning" section of the pay details
What is Total Gross
400
Employee doesn't have an electronic copy of their resume
What is Encourage employee to obtain one that can be scanned and emailed to them on their AHS email
400
Employee wans to apply for a new position
What is Employee applies through Employee Self Services>Job Opportunities
400
Employee is at home and wants to access pay advise
What is open internet explorer>type my.albertahealthservices.ca>from log in screen enter user name and password>click login then click epeople log in link
400
Employee is unable to contact a Site Champion.
What is have the employee contact the HR Contact Centre
500
Identifies the bank account type (chequeing, savings) and amount deposited for the current pay period
What is Direct Deposit Distribution
500
Employee is missing shift premiums
What is speak with their timekeeper to make the necessary entries
500
Employee wants to view previous pay advise from March 2013
What is An employee may not access information that is on the QHR Payroll System
500
Employee is afraid someone else can see their account
What is No one can access without the correct username or password
500
This form will need to be completed and sent to Tracey Romkey
What is Employee Kiosk Issue/Workload Tracking Form