Hotel guests who seem to disagree, question, or look for error in almost everything and everybody are ________ customers. A. insulting B. argumentative C. domineering D. dishonest
What is argumentative
100
Which of the following types of credit is usually provided only by small, local businesses. A. retail credit cards B. Signature charges C. bank credit cards D. travel/entertainment cards
What is Signature cards
100
The amount of money on hand that can be used to buy additional stock is known as A. current ratio B. open to buy C. planned markup D. merchandise budget
What is open to buy
100
Which of the following types of behavior tries to improve the general quality of relationships: A. negative B. assertive C. aggressive D. independent
What is assertive
100
A new business opened across the street from Julie's. It is virtually identical to Julie's. What type of competition is Julie's facing? A. indirect B. direct C. strict D. price
What is direct
200
The supervisor who exercised very little or no control over hotel employees is using the ____ style of leadership. A. laissez-faire B. authoritarian C. subordinate D. democratic
What is laissez-faire
200
A toy comes with a leaflet that explains how the toy works. What type of product information is this? A. use and operation B. materials and content C. grades and standards D. processes and construction
What is use and operation
200
Which of the following is NOT a place where selling occurs:
A. a business office B. a radio spot C. a private home D. a bridal salon
What is a radio spot
200
Legal protection of books and other artistic works granted by the government to their creators is known as a A. copyright B. patent C.license D. trademark
What is copyright
200
The Which of the following is most likely to reduce risk:
A. stocks B. bonds C. dividends D. insurance
What is insurance
300
Manufacturers' representatives who do NOT take title to the goods they sell to hotel gift shops are called
A. retailers B. rack jobbers C. agents D.specialty wholesalers
What is agents
300
Processing special orders for customers often involves ordering merchandise that is A. temporarily out of stock B. usually not sold C. on back order D. always available
What is usually not sold
300
Which of the following promotional activities supports the selling function by providing clothing store customers with information: A. coupons B. displays C. premiums D. refunds
What is displays
300
When the US sells its products to the government of a country in Europe, the US is engaged in A. illegal trade B. importing C. exporting D. domestic trade
What is exporting
300
One of the advantages of a market economy is
A. freedom of competition B. absence of taxes C. government control D. assigned occupations
What is freedom of competition
400
When developing persuasive business letters, it is most important for the writers to think about the readers'
A. possible objections B. personal images C. decision making styles D. nonverbal cues
What is possible objections
400
A service that allows customers to buy merchandise and use it before paying for it is called a _____ sale.
A. layaway B. cash C. COD D. charge
What is charge
400
A shoe company's ad features the care it takes not to damage the environment with its manufacturing methods. This is and example of what type of promotion? A. institutional B. primary C. product D. patronage
What is institutional
400
Which of the following forms of transportation can reach the highest number of locations: A. airlines B.railroads C. ships D. motor carriers
What is motor carriers
400
Japan and the US buy and sell each other's goods and services. This is an example of A. importing B. domestic trade C. exporting D. international trade
What is international trade
500
Which of the following might be part of a hotel employee's job even though it would not be in his job description
A. writing letters to customers B. answering the hotel's phone C. directing customers to other locations D. keeping the hotel's financial records
What is directing customers to other locations
500
What type of information may be listed in the work experience section of a resume, if the person has had only a few paying jobs? A. career objectives B. technical training C. volunteer positions D. personal references
What is volunteer positions
500
A market is composed of potential customers who have A. money to spend B. homes in the area C. college educations D. incomes over $20,000
What is money to spend
500
To ensure that bank deposits are properly credited to a small fashion boutique's account, an employee should complete a A. check stub B. signature card C. deposit slip D. withdrawal record
What is deposit slip
500
Employees who continually do one job and improve their skill level usually have increased _______ rates.
A. retirement B. unemployment C. insurance D. production