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CVA Services
Wordpress
Social media
Client relations
Potpourri
100
These are 3 examples of services that a VA can provide for a client.
What is... Social media Customer service Ebooks Website updating Email management Blogging Shopping cart help, Etc, etc.
100
This is where you can find plugins to install.
What is by: -going to Wordpress site -logging into client's Wordpress, and installing -Google it!
100
These are 3 examples of social media sites
What are: Twitter Facebook Pinterest Google Plus etc, etc
100
Where do you find the email to send a new client?
What is in the CVA Wiki
100
This is the place to keep informed of CVA activities and this is where you find it.
What is the CVA internal blog, Resources menu in the PMS
200
All work is managed by a Project Manager in this service
What is a pre-paid plan?
200
These are some standard Wordpress features
What are: blog themes plug-ins user management schedule items for posting etc, etc
200
One key thing to do with all social media
What is analyze it!
200
What are 3 key questions to ask on the new client call?
What is What form of contact do you prefer? (email, phone, etc.) How often would you like updates? Daily? When a task is completed? Weekly summaries? Is there a particular format you want the updates to be in? Email response, ongoing spreadsheet/task list? What are your immediate needs? What are your priorities? How should hours be handled - do you want time split up, what about is we use too many, etc. How would you like time to be tracked? What timers are needed. What social media are you engaged in? How would you like to grow? etc.
200
Who do you contact if you need a timer?
What is Timeclock
300
Two packages that CVA sells.
What are Telesummit and JigsawBox packages
300
These are ways to eliminate spam on a blog
What are: -installing certain plugins (Akismet, captcha, etc) -approving comments
300
A must have in Facebook to help a client list build
What is add an opt-in
300
A client asks for your mobile number what do you do?
What is provide them with your CVA phone number and let them know you are not permitted to provide your mobile number and can be reached at your CVA number, M-F, 9am-5pm eastern time.
300
How much of your workload should you try to delegate?
What is 10%
400
This service can help a client with bringing a new product or service to market (aka product launch)
What is an Online Business Manager (OBM)
400
How can you change the favicon?
What is by Uploading a favicon icon to the site Add a favicon icon link to the theme's header file or update the existing favicon icon link to the new one.
400
This site is comprised of bloggers reading, discussing and sharing your content for free.
What is Triberr
400
Ways to add value to a client
What is: Offering ideas related to social media Reviewing their website Offering to take on more work Asking the CA to assist in terms of brainstorming ideas etc.
400
If you have a payroll question who do you contact?
What is Human Resources
500
The link to CVA's iTeam portfolio of services
What is contemporaryva.com/portfolio
500
This is where you can set the home page in Wordpress
What is Reading options
500
The value of social bookmarking and one type
What is Value: Social bookmarking creates backlinks, or incoming links to a website, which are a search engine optimizer’s best friend. The number of backlinks that a website has is one of the more important factors for determining the site’s ranking. Each backlink is like a vote in favor of the information on the page, which Google picks up and weights. Type: StumbleUpon Digg Reddit Del.icio.us Etc.
500
A client is unhappy with work that you did for them according to their instructions - what do you do?
What is Gather all the key data Share with your Team Leader Bring in a CA Bring in Mgmt if needed
500
What are the key things you should provide to a VA that you delegate work to?
What is -Client name -Task name -Ensure they have a timer -How long they can take on the task -Complete task description -Log in details for systems they need to use -Due date