Show:
TigerTracks
Email
Help Desk (Mac)
Helpdesk/Call Center
iRoar
100
This is where you route issues relating to Graduate Admissions.
What is iRoar Graduate School.
100
This is the main URL used in determining the setup of a user’s email.
What is http://clemson.edu/email_forwarding
100
This key is held while booting in order to get into netboot to run utilities such as disk warrior.
What is N
100
This is the day schedule for the next week is published.
What is Wednesday (Make sure your availability is updated before it goes out)
100
This is the system where students can allow parents to access their bill.
What is TouchNet.
200
This group should be assigned for tickets requesting resources (room reservations).
What is CCIT CRTL Application Support
200
This is how long a student will get to keep their Google Apps account after graduating.
What is indefinitely.
200
This is the easiest way to uninstall software on a mac.
What is drag it to the trash. (This will not work for Trend or VPN)
200
This is the URL to find information regarding laptop support and recommended laptops.
What is http://laptop.clemson.edu
200
This is where a student can accept their financial aid in iROAR.
What is Financial Aid tab > iRoar tab > Award box
300
Problems regarding HPC both on and off campus should be routed to this group.
What is CITI Support
300
This problem causes emails to bounce back to a professor even though the student receives the email.
What is webmail over quota.
300
This is the easiest way to fix a Mac that won’t connect to eduroam
What is re-run the eduroam installer
300
This is where you would find which labs on campus have a specific piece of software.
What is the lab software page linked from the staff page.
300
This person/group handles problems of adding a class for which a student has a time conflict with another class.
What are registration Coordinators (Specific to the class. Find the list on the registrar site.)
400
This is the assignee used for all requests to alter information in the phonebook
What is HR CUBS Helpdesk (Most requests should actually be handled by local HR rep)
400
This scenario would cause a user to not receive all emails in their gmail even though forwarding has been set.
What is the employee uses both exchange and gmail.
400
This is the URL for Clemson Mac OS X software installers.
What is http://ccit.clemson.edu/mac_software
400
This is where you send a student to register their Xbox on the Clemson network.
What is http://netreg.clemson.edu
400
This is where you send a class instructor that cannot access the faculty services tab.
What is the faculty request for iRoar form. (Registrar’s website – Faculty/Staff – forms – Faculty Request for iROAR or http://www.registrar.clemson.edu/html/facultyForms.htm )
500
This person is responsible for IT requests made by Facilities (FMO).
Who is Keith Jones (jones4)
500
This is the action performed for an employee asking about an exchange account.
What is send a ticket to their local support.
500
This keystroke combination should be used to reset the System Management Controller when you are having power problems including not booting.
What is Shift + Ctrl + Option then Power
500
This is the term for transferring a call to another department without briefing them on the issue.
What is a hard transfer.
500
This is where you direct an employee who can no longer access something they feel they need in order to complete their job function.
What is the iRoar Security Request form. (https://sisssb.clemson.edu:9010/sisbnprd/pzwf_security_request.pz_display_form It will be up on Clemson.edu/iroar soon)