Show:
NYSOH FAQ
SOCIAL MEDIA PROTOCOL
SOCIAL MEDIA MONITORING AND SAMPLE QUESTIONS
MISCELLANEOUS
TERMS TO KNOW
100
What day must individuals sign up by in order to be covered by January 1?
December 23
100
How do you identify a picture or video in a tweet?
Photos: [PIC] Videos: [VIDEO] Audio: [AUDIO]
100
When will I get a confirmation that I signed up?
It varies by plan, but people that have already signed up will generally hear back in early December.
100
What’s the most important part of content and tone?
Plain, everyday language
100
What is PPACA
Patient Protection and Affordable Care Act
200
When does coverage begin for small businesses?
It can start Jan 1, but it isn't required (can start first of any month)
200
Can you re-tweet on the NYSOH Twitter handle?
Yes. Positive tweets can be retweeted with approval by NYSOH.
200
How much time do you have between the time a social media question is posted and when you should post an answer?
four hours
200
Why am I asked personal questions to get into the marketplace?
To help NYSOH see what coverage plans you're eligible for and if you can get help paying for it.
200
What is a sole proprietor?
Sole proprietors are businesses that do not have at least one eligible employee.
300
What is the proper way to respond to someone who asks something in Spanish?
Spanish speakers area available via phone or through navigator groups.
300
Who can the NYSOH Google+ page follow?
NYSOH can only follow on social other .govs or stakeholder groups, navigators, senior NY public officials
300
What is your response time for a code red comment?
Reject/remove content immediately.
300
How long will the enrollment process take?
Individuals, 45 minutes, Small biz, 30 minutes
300
What is a cost sharing credit?
Cost sharing credits help you pay for deductibles, coinsurance and copayments when you receive services. Cost sharing credits will be available through the Marketplace to qualified individuals with incomes below$28,725 for an individual and $58,875 for a family of four.
400
What is the difference between Medicaid and medicare? (You have say which one is what)
Medicaid (Medicaid is the United States health program for families and individuals with low income and resources) Medicare (Medicare is our country's health insurance program for people age 65 or older.)
400
What are the goals for NYSOH social media channels? Name at least two, bonus if you can name all
Educate and inform customers about affordable healthcare options in New York. Drive consumers to the online portal (nystateofhealth.ny.gov) to enroll. Drive consumers tothe customer service center and in-person assistors. Monitor and participate in online conversations concerning New York healthcare benefits information. Encourage sharing of NY State of Health™ messaging among key target audiences.
400
What are the five engagement standards?
Transparency: Initial responses should disclose the author NYSOH’s connection to our customers. Timeliness: Responses should be posted within one business day of the user’s original post, two days at most. Tone: Responses should be in a user-friendly tone that reflects positively on Programs. Linking: Responses should provide links to nystateofhealth.ny.gov and other relevant sites for authoritative information and additional resources. Accuracy: All responses should be double-checked for misspelling and broken links.
400
How can I find out if my doctor participates in a certain plan?
Through the NY State of Health website, you can access the websites of all NY State of Health and search for your providers. Or, as part of the application process, you can search for plans that your health care providers and facilities participate in.
400
What is TRICARE?
A health care program for active-duty and retired uniformed services members and their families.
500
How do you know if small businesses are eligible for tax credits?
In 2014, employers who have up to 25 employees, provide health insurance and pay an average annual wage of less than $50,000 may qualify for a small business tax credit of up to 50% (up to 35% for nonprofits)
500
According to the government social media rules what are you required to do after posting a video, audio or photo?
Always provide a link back to a .gov page that hosts a copy of the photo, video, or audio with full caption/transcript
500
What is the difference between Code Red, Code Orange, Code Yellow, and Code Green?
Code Red: Inappropriate content Code Orange: General questions, misinformation, or emotional statements Code Yellow: Individual requests, media inquiries, and off-topic remarks Code Green: Neutral/ benign comments
500
What the tiers of health plans and what do they mean?
Health plans offered on the Exchange will fall into categories called metal tiers. The metal tiers are bronze, silver, gold and platinum, and are associated with an actuarial value. Actuarial value is the percentage of total average costs for covered benefits that a plan will cover. For example, if a plan has an actuarial value of 70%, on average, the consumer would be responsible for, on average, 30% of the costs of all covered benefits. However, you could be responsible for a higher or lower percentage of the total costs of covered services for the year, depending on your actual health care needs and the terms of your insurance policy. Platinum provides the highest level of coverage, followed by gold, silver and bronze.
500
What are essential health benefits? Bonus points for how many you can name
The Affordable Care Act requires qualified health plans sold through the Marketplace and most health plans sold outside of the Marketplace in the individual and small group markets to provide health benefits in 10 different coverage areas. The 10 required areas are: 1. ambulatory patient services 2. emergency services 3. hospitalization 4. maternity and newborn care 5. mental health and substance use disorder services 6. prescription drugs 7. rehabilitative and habilitative services and devices 8. laboratory services 9. preventive and wellness services and chronic disease management 10. pediatric services, including oral and vision care