Show:
Module One & Two
Module Three & Four
Module Five & Six
Module Seven & Eight
SecureCode &
Interest
100
What is the fee for cash advances and statement reprints
$4.00 & $2.00
100
How do you search for an account in TSYS with no account number?
ICAL
100
In what screen in Chordiant and TSYS do you change an address?
Update customer and MCNA
100
Where can you redeem CTMOTC?
CT stores
200
What is The interest rate on the low rate options (OML) card is
12.99 & 16.99%
200
What does RM stand for and how do you get rid of it
Return mail, verify address and add & remove a WA OT status
200
What is the difference between CW20 and CW21
CW20- outside of Canada, CW21- inside of Canada
200
How much must you spend on the OMP card to get 0.10 cents off?
$2000.00
200
Name the reasons why an account may be charged interest?
Past due, did not pay in full, something from the previous amount, cash advance
300
What is the percentage of CTMOTC inside CT stores
1.3 %
300
Name the three screens to view purchases
ICAU, IACT, IAPS
300
When is TU Auth required?
PIN resets, card activations, phone applications
300
What is the difference between Customer segment 1,2,3 and 4,5,6?
1,2,3 are profitable (pay lots of interest), 4,5,6 are not profitable (usually pay their bill off)
300
What is the password to get into Secure Code website
4 digit PIN+ current 6 digit #
400
What are the first five steps you verify when a CH calls in
Name, DOB, CVC, Address & Phone #
400
List three low risk calls
see page 43 of bible for answers
400
What does AML stand for?
Anti money laundering
400
Is every customer eligable for a balance transfer?
No
400
What must you do for a secure code for a CH with a US address?
Provide temporary secure code
500
How are minimum payments calculated?
Interest + Fees + $10 + Past due/overlimit + Special Payment Plans.
500
What are the three Special Payment Plans and how long are they valid for?
Deferred 6 months, Deferred 12 months, EPP 12 months
500
What does POS field = 91 stand for?
PayPass
500
What information must you get from the proxy when the CH passes away?
Date of death, name & relationship to CH, name address & phone # of executor, and copy of certificate
500
What is the interest formula?
Interest rate/365 x Amount X Days on account