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About Verizon
VSC Data
Email.verizon.net
Can't Connect
Customer Service
100
The portal used by employees to take company-sponsored courses.
What is VZLearn or The Learning Portal?
100
The default wireless security protocol for an Actiontec REV I router.
What is WPA2?
100
The website used to access email anywhere.
What is webmail.verizon.net?
100
Trouble Report category when one PC can't connect but others can.
What is PCCR?
100
The name of the team that handles residential billing related questions.
What is the CSSC? (Consumer Sales and Service Center)
200
The program designed to engage employees in finding solutions and make problem-solving faster.
What is Powerful Answers?
200
The pre-install tool we run before installing VISS.
What is MCPR? (McAfee Consumer Products Removal)
200
The number of sub accounts Verizon customers can create.
What is 9? (1 Primary and 9 sub accounts)
200
With this kind of issue a customer can get to a website by IP but not domain name.
What is a DNS issue?
200
Immediately after identifying yourself this is the statement used when the telephone number has populated in COA.
What is "I see you're calling about (telephone number), how can I help you today?
300
The highest priced Internet package available to new FIOS customers.
What is FIOS Quantum 500/100 mbps ($299 package)?
300
The external phone number for Premium Tech Support.
What is 1-877-718-6716?
300
The steps to set up email forwarding for Verizon 4.0 webmail.
What is (Match VSC steps)
300
The first two octets of APIPA.
What is 169.254?
300
The question asked in the Net Promoter Score survey.
What is "How likely is it that you would recommend Verizon to a friend or colleague?
400
The daughter of a Verizon employee who is the first American luger to win an Olympic Medal.
Who is Erin Hamlin?
400
This level of internet access restriction will require the customer to review a video before they are allowed to resume service.
What is Copyright Walled Garden Levels 3 & 4?
400
The number of recipients allowed for outgoing email per hour.
What is 500?
400
This is the page within the Actiontec REV I router where we configure static ip addresses for business customers.
What is "Broadband Connection (Ethernet/Coax) Properties"?
400
This type of "air" should be avoided while on the phone.
What is "Dead" air?
500
Verizon Wireless will begin offering this tablet on 2/13/14.
What is Google's Nexus 7?
500
This is the level of support we provide when a customer needs assistance importing their address book into Outlook 2013.
What is "limited"?
500
This file type can be used to import contacts into your Verizon Webmail.
What is CSV?
500
The initial step of obtaining an IP address from the GWR.
What is ARP?
500
This process was created to assist customers who encountered technical or billing-related issues that required partnership with other teams (CSSC, FSC, etc.). Often times these customers would rather cancel than be transferred back and forth.
What is the Save It process?