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INTRODUCTION TO HEALTHCARE MANAGEMENT + ORGANIZATIONAL BEHAVIOR
MANAGEMENT AND MOTIVATION
STRATEGIC PLANNING
MANAGING HEALTHCARE PROFESSIONALS
QUALITY IMPROVEMENT + TEAMWORK
100
PAYMENT MECHANISMS, LOCATION, TYPES OF EMPLOYEES, SIZE OF ORGANIZATION
The main difference between direct care and non- direct care settings is:
100
IT IS ASSUMED THAT INDIVIDUALS CANNOT MOVE TO THE NEXT HIGHER LEVEL UNTIL ALL THE NEEDS AT THE CURRENT (LOWER) LEVEL ARE SATISFIED
What is Maslow's Hierarchy of Needs?
100
ASSESSMENT OF THE EXTERNAL AND THE INTERNAL ENVIRONMENT
What is a SWOT Analysis?
100
ADVANCED PRACTICE NURSES AND PHYSICIAN ASSISTANTS
Who are the Mid-level practitioners?
100
Performance metrics are used to monitor and inspect the results
What is the role of Check in the PDCA cycle?
200
EXTERNAL AND INTERNAL
What are the two key management domains?
200
HYGIENE FACTORS AND MOTIVATORS
What are the components of Herzberg's Motivation-Hygiene Theory?
200
GROUPS OF PEOPLE THAT SHOULD BE INCLUDED IN A STRATEGIC PLAN
Who are the Stakeholders?
200
BURDEN OF WORKLOAD ON REMAINING PCPs, DECREASED MORALE, DECREASED PRODUCTIVITY, LOSS OF CONTINUITY OF CARE AND LOSS OF CLIENTS AND REVENUE STREAM
What are the indirect costs of PCP turnover?
200
EMPLOYS A STRUCTURED PROCESS CALLED DMAIC, WHICH STANDS FOR DEFINE, MEASURE, ANALYZE, IMPROVE AND CONTROL
What is SIX SIGMA?
300
CONCEPTUAL SKILLS
What type of skills involves the ability of a manager to critically analyze and solve complex problems?
300
GOAL SETTING THEORY, EQUITY THEORY, VROOM'S EXPECTANCY THEORY
What are the process perspectives of Motivation?
300
Strengths and Weaknesses
What are the components of Internal Environment in a SWOT analysis?
300
PHYSICIANS, REGISTERED NURSES, LICENSED PRACTICAL NURSES, HOME HEALTH AIDES, MID LEVEL PRACTITIONERS, ALLIED HEALTH PROFESSIONALS
Who are the direct healthcare workers?
300
IMPROVED POPULATION HEALTH, DECREASED PER CAPITA COSTS, IMPROVED CARE EXPERIENCE
What are the components of Berwick's Triple Aim Model?
400
INITIATING ACTION THROUGH LEADERSHIP, MOTIVATION OF AND COMMUNICATION WITH EMPLOYEES
What does directing mean (a function of management)?
400
ASSUMES THAT WORKERS HAVE LITTLE AMBITION, DISLIKE WORK, AVOID RESPONSIBILITY, AND REQUIRE CLOSE SUPERVISION
What is McGregor's Theory X?
400
MARKETPLACE, COMPETITORS, SOCIAL TRENDS, TECHNOLOGY, REGULATORY ENVIRONMENT, ECONOMIC CYCLE
What factors influence the External environment?
400
CAUSES PATIENT MORTALITY, NURSE JOB DISSATISFACTION, NURSE JOB BURNOUT AND MILLIONS OF DOLLARS IN TURNOVER COST
What does overwork of nurses and high patient-to-nurse ratio lead to?
400
Participating
What is the fourth important interpersonal skill that helps in building a better team?
500
SELF, UNIT/TEAM, ORGANIZATION
What are the areas of management focus?
500
POSITIVE, NEGATIVE REINFORCEMENT, PUNISHMENT AND EXTINCTION
What are the components of Reinforcement Theory?
500
MARKETING PLAN, CAPITAL PLAN, OPERATIONAL PLAN, AND PERSONAL PLAN ARE EXAMPLES OF PLANS DRIVEN BY THE STRATEGIC PLAN
What are supporting plans?
500
UNDERGRADUATE DEGREE, MEDICAL SCHOOL AND RESIDENCY
What are the steps of becoming a physician in the US?
500
WORKING TOWARDS A SOLUTION THAT ALL MEMBERS ACCEPT AS LOGICAL AND FEASIBLE
What is CONSENSUS?