Ch.1
Ch.2
Ch.3
Extra terms
ch.7
100
communication with self
intrapersonal
100
having belief in what you're saying
conviction
100
listening to understand and evaluate what is being said
Critical listening
100
response to a message
feedback
100
people that don't stop talking
dominators
200
communication with others
interpersonal communication
200
PRACTICE
Dedication
200
listening in a way that makes the other feel free to say what he or she thinks/feels
therapeutic listening
200
person sending message
sender
200
people who are always sharing their opinions without thinking
eager beavers
300
way a message is sent
encode
300
energy for topic
enthusiasm
300
picking out a certain sound from a large group
discriminative listening
300
person receiving message
receiver
300
disagreement that helps group
constructive conflict
400
putting meaning to the message
decode
400
fear of public speaking
topophobia
400
putting all of the responsibility on the speaker
Passive listening
400
anything that gets in the way of the message being sent or received
interference
400
disagreement that doesn't help the group
destructive conflict
500
what the sender sends
message
500
starting of well
Impression
500
sharing responsibility for the message with the speaker
Active Listening
500
the timbre of your voice/way you speak/attitude
tone
500
people who always argue to get what they want
Nit pickers