The task of managing the process that transforms resources into finished goods and or services.
What is Operations Management?
100
The finished products (either goods or services) that result when inputs have been processed.
What are Outputs?
100
The amount of output per worker per period of time.
What is Productivity?
100
The product being manufactured or service provided.
The volume of output.
Amount of physical space required.
Closed or virtual process
What are the critical factors that influence location and design decisions?
100
Storage of raw materials and component parts, unfinished production and finished goods ready for distribution.
What is Inventory?
200
Material resourcing
Labour resourcing
Technology resourcing
Layout and process design
What are examples of tactical planning undertaken by operations management?
200
Products that are tangible, can be stored for later use and the consumption can occur separately from the purchase.
What are Goods?
200
When information flow is restricted, so too is productivity.
How does communication determine productivity?
200
The establishment of systems that will eliminate waste and inefficiencies of any kind in the process of making a product.
What is lean manufacturing?
200
Stocktake
Just In Time
Barcoding
What are the methods of Stock Control?
300
Planning
Operating
Leading
Controlling
What management functions does operations management entail?
300
Inputs
Transformation
Outputs
What are the key elements of operations systems?
300
A business will use productivity and quality improvements to establish this.
What is Competitive Advantage?
300
When the product remains in one spot and all of the labour and resources are brought to it.
What is a fixed position layout?
300
An inventory management system that aims to avoid holding any stock. Supplies arrive just as needed for production and finished products are immediately dispatched or sold to customers.
What is the definition of JIT?
400
Communication, decision making and problem solving
What are the two key management skills required by an Operations Manager?
400
If operations are being managed efficiently, then costs will be minimised, the quality of the product should increase and delivery times and accuracy should improve.
What is the link between operations management and business objectives?
400
Technology
Research and Development
Equipment and facilities
Tasks and processes
Layout of facilities
Workplace safety
Communication
What factors determine productivity?
400
Used when the objective is for large numbers of consistent products at a low unit cost.
What is mass production using a product layout?
400
The amount of notification a supplier requires to ensure that product components are available when required.
What is supplier lead in time?
500
To maximise the levels of productivity and quality through the operations process.
What is the aim of an operations manager?
500
•Efficiency •Level of Waste
•Productivity •Profit
•Customer Satisfaction as measured by: The Number of Repeat Orders
•Customer Satisfaction as measured by: The Number of Returned Goods
What KPI's can used to measure effective Operations Management?
500
Stamping the entire roof panel of a Ford V8 in one piece is an example of this.
What is an example of quality improvement leading to competitiveness?
500
Production of different product types in groups of identical products. Products in the same group go through the whole process together.
What is batch production?
500
If finished products are left for too long in storage, there is higher chance of theft or loss. The cost of prolonged storage will also negatively effect an organisations revenue.
What is the importance of effective Transport and Distribution?