Generated if any pre-configured set of rules in CRM&B are violated causing failed validation
and Routed to the appropriate group and/or business users for resolution.
What is Business Process Exception Management (BPEM)?
100
The default screen for a verified Business Partner in CRM.
What is The Data Overview screen?
100
Any entity that represents the people or organizations with whom PHI maintains a business relationship.
What is Business Partner (BP) ?
100
The Payment Posting Logic applies payments to satisfy
this first?
What is the Deposit?
100
A new feature that allows for an extension, of up to 5 days, to the current bill.
What is a Deferral?
200
Allows allocation, reassignment and work of BPEM cases to agents.
What is Business Work Center (BWC)?
200
An enclosed unit that is supplied with electricity and/or gas.
What is a Premise?
200
This object combines all contracts of one business partner that have the same payment and dunning data. Financial information relevant to billing and payment details are typically held at this level.
What is a Contract Account(CA)?
200
A form of automatic payment which occurs whenever a bill is due for payment. The bank debits the customer bank account and credits the utility bank account to clear the open item.
What is Direct Debit?
200
Allows the business partner to request a specific due date on a recurring basis.
What is an Extended Due Date?
300
Used to analyze and manage everyday business processes to ensure that work is conducted smoothly and in a timely manner. Handles exceptions from all business areas.
What is Business Data Exceptions (BDEx)?
300
Business Partner’s invoices can be viewed in a PDF format using this folder.
What is The Invoice Docs folder?
300
The data repository for Business Partners.
What is Business Master Data?
300
An application for iOS and Android mobile devices that can be downloaded to access bill payment and Contract Account data
What is Mobile App?
300
Allows a Business Partner to pay approximately the same amount on a monthly basis to level out high/low seasonal bills.
What is a Budget?
400
An electronic document which triggers the manual or remote collection of meter reading information in units of consumption
What is a Meter Reading Order (MRO)?
400
Landlord Agreements will be located in this folder.
What is The Property Folder?
400
An agreement between the utility company and the business partner concerning the service to be provided. The contract links a contract account to an installation and forms the basis for billing. Data contained in the contract is used mainly for billing.
What is Contract?
400
The restriction that is applied to a Contract Account when two or more returned payments have been processed in a 12-month period.
What is Cash Only?
400
Since CSRs will be unable to remove Business Partners from a Budget Billing Plan they must create a _______
What is a BPEM?
500
The 3 steps for the new meter reading and billing process.
What are Meter Reading, Billing and Invoicing?
500
The physical mechanism (i.e. meters, transformers, etc.) which is supplying the service type.
What is a device?
500
A group of contract accounts that are billed and invoiced together. The process allows members to be billed and invoiced with the master/parent contract account. The result is a single invoice document that contains all member contract accounts as line items.
What is Collective Invoicing?
500
Provides payment notification from Vendors every 15 minutes through a payment interface.
What is Near Real Time Posting?
500
PHI offers elgible Business Partners the following 4 Payment Plan Options:
What are Installement Plans, Extended Due Date, Deferral and Budget Billing.