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Products
Call Flow
Dispatch Overview
Dispatch Workflow
IBM vs PSG
100
This product is used for anonymous foreign exchange trading only
What is Matching
100
This department is responsible for all orders
What is the COMC.
100
Escalations is this individuasls primary duty
What is the team lead
100
IBM web is used when this is unavailable
What is ECCO.
100
Boston is part of what region.
What is East
200
Every Dealing site,without exception, has this.
What is a TCSS server.
200
This step should be taken if the tech call in with a communications issue.
What is conference tech with FLO and DM
200
Ordering equipment for PSG is this groups responsibility
What is dispatch desk.
200
T1 refers to this.
What is Tier 1 city.
200
Autoquote is part of Dealing that is handled by this group.
What is PSG
300
Bridgefeed servers can also be used for this activity.
What is equity trading
300
During the initial stare of the call flow these are the first responsibilities of the FLO.
What is troubleshooting and creating SR.
300
All of Canada is considered what Tier.
What is T1
300
BLine represents this company in Canada
What is IBM
400
RDF RDF-d Dealing and Bridgefeed all have this in common
What is their own DM desk.
400
This is the dispatch agents first step
What is review info sent from FLO.
400
TIP/TOM is employed for this purpose.
What is tacking equipment serial numbers
400
This code indicated an entire site dowm
What is S1
400
PSG is answerable to this company
What is TR
500
3000 XTRA's primary function is this
What is real-time and historical news and data
500
DMs and COMC for example can be referred to as this
What is alternate resolver groups
500
Verifying contact info falls under this catagory
What is "Fine-tuning" a SR
500
The time a call is created until the time the tech arrives at site is called this.
What is response time.
500
RDF-D is dispatched to this group.
What is PSG