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Filing systems
Scheduling
Telephone etiquette
Inventory
Documents
100
This little index card can jog your memory.
What is Tickler file.
100
Each appointment is allotted an average time for the procedure.
What is wave scheduling.
100
Your dentist may want you to forward some calls and not others to him. What is this called?
What is screening.
100
These items must be disposed of after a single use.
What is disposable.
100
This should never be in plain view of other patients, or left on the front desk.
What is the patient chart.
200
This is how offices differentiate patients with the same name.
What is cross-reference
200
When you schedule a patient with two or more appointments at once, usually at the top of the hour.
What is modified wave scheduling.
200
Should you answer the call on, or before the _________ ring?
What is before the third ring.
200
Products that are completely used up with use and must be replenished with fresh product when gone.
What is consumable supplies.
200
This must be kept inside a cabinet or drawer in the operatories.
What is the daily schedule.
300
What is Macdonald.
Which comes first, Mcdonald or Macdonald?
300
Two or more patients are booked at the same time.
What is double booking.
300
This is what you do if the caller is put on hold longer than you anticipated.
What is update the caller.
300
Products that can be reused for a specific period of time, then must be replaced.
What is expendable supplies.
300
The patient must understand and sign this before any procedure can be done.
What is informed consent.
400
A flat piece of plastic that has progressively shorter pieces of plastic attached to the top.
What is Sorter.
400
Appointments are sometimes booked according to the ____________of the operatory and supplies.
What is availability.
400
Do not ask this question of the caller.
What is the reason for thier call?
400
These items can be used for years.
What is equipment.
400
If a patient wants to see a different dentist, they must sign this.
What is a transfer of records.
500
Disregard it.
What do you do with the apostrophe in Cullen's jeopardy if you were to file it?
500
When patients are scheduled in groups according to the procedure required.
What is cluster scheduling.
500
Your should tell the caller this, if they are a telemarketer.
What is "please add this practice to your Do not contact list."
500
When you place older supplies in front of the newer supplies.
What is rotation.
500
This must be obtained and updated when a new patient is seen.
What is dental/medical history, and insurance information.