Show:
Service
Employees
Statistics
Referrals
Who Knew?
100
This person was one of the Contact Center's Top Performers last quarter.
Who is Sophie?
100
This person is the longest tenured employee in the Contact Center.
Who is Laura Yaeger?
100
80/30 represent this....
What is Target Service Factor (TSF)?
100
The most frequent referral product in the Contact Center.
What is Credit Card increase?
100
This branch has sent the most employees to a Contact Center Learning Tour.
What is Middleton Hills?
200
This is what the Contact Center uses to make loan and credit card payments from an external account.
What is SWBC?
200
The branch that has the most employees promoted into the Contact Center.
What is State Street?
200
264,355 represent this...
What is YTD calls taken by the Contact Center?
200
Total dollars YTD in loans booked from referrals from the Contact Center (to the nearest million)?
What is $5 million?
200
This Contact Center employees high school nickname was Bonger.
Who is Sarah Menihan?
300
This is the combined years of experience of the Contact Center employees: a. 120 Years b. 98 Years c. 170 Years
What is 120 years?
300
The Contact Center employee that has the highest dollars in referred booked loans ($510,000).
Who is Jim Lembke?
300
This is the most requested exception through MELs submitted by the Contact Center.
What is Debit limit increase?
300
The employee that has the most qualified referrals (78) in the Contact Center?
Who is Janet Skeffington?
300
Since 2000 this is the number of managers the Contact Center has had. Bonus: Name them
What is 8? Amy, Lisa, Rob, Mike, Matt Schewe, Mathiam, Erik, Tim
400
The Contact Center FS with the most number of calls per hour for the last 6 months.
Who is Amanda Flanagan?
400
The employees who were recently promoted to Fraud/Loss and E-Commerce.
Who is Jessica Wagner and Patrick Mullikin?
400
The two branches whose combined transactions equal the call volumes in the Contact Center on a monthly basis.
What is University Ave and Pier?
400
387 of these have been submitted by Contact Center staff. Hint: This is half of the total number submitted organization wide.
What is "Go Paperless" leads?
400
The number of employees currently in the Contact Center.
What is 21?
500
98 of these in the 3rd quarter.
What is number of TUMS submitted by the Contact Center?
500
This person has dogs the same names as Matt Deadman's kids.
Who is Ashley LaRock?
500
The percentage increase in call volume in September 2014 over September 2013.
What is 19%?
500
1:105 represents this.
What is qualified referral ratio for the Contact Center YTD?
500
115 represent this...
What is Mike's Teller number?