Show:
Safety/Sanitation
Customer Service
Appearance/Hygiene
MBTA Buses
MBTA Trains
100
What is 1 example of safety equipment that you wear on a job site?
(answers will vary) --apron, goggles, hat, closed toe shoes, gloves---
100
What should every employee do when a customer walks into the store?
Greet the customer
100
Why is it important to wash your hands?
So you don't spread germs
100
What is the bus that goes from Waverley Square to Harvard Square?
73
100
What subway line is Harvard Square on?
red line
200
What is an example of a safety sign you might see at a job site?
(answers will vary) --Caution: Wet Floor--
200
What is an example of taking the extra step?
(answers will vary) explaining how to use a product, walking the customer to where the product is located
200
How many times per week should you take a shower?
7 (more if you play sports and/or exercise during the day)
200
Where is the closest stop (to the school) for the 73 bus?
Waverley Square
200
What subway line is Alewife on?
red line
300
Why should you wear gloves while working with food?
To prevent germs from spreading
300
Why is making eye contact important when talking to a customer?
It shows that you are actively listening
300
What is an example of an appropriate outfit to wear to work?
Clean shirt and pants, no slogans or inappropriate language on shirt
300
What is the closest stop (to the Bridge house) for the 73 bus?
corner of Trapelo Rd and Bartlett Ave
300
Name 2 more stops on the Red Line
Central Square, Porter Square, Davis Square, Kendall/MIT, Charles/MGH, Park St, Downtown Crossing, South Station, Broadway, Andrew, etc etc etc
400
What is an example of a cleaning liquid you would use on a cafe table?
Lysol, ammonia, de-greaser spray,
400
What would you say to a complaining customer?
I'm so sorry. Let me ask my manager what we can do to make it up to you.
400
What is an example of a good outfit to wear to a job fair or a job interview?
khaki pants or black pants, button down shirt (tucked in!) and tie. dress shoes. (NOT sneakers!)
400
What is the fare for a local bus if you do not have a Charlie card?
$1.50
400
What is the fare for the subway if you do NOT have a Charlie Card?
$2.00
500
What is the difference between cleaning and sanitizing?
Cleaning uses soap and water; sanitizing uses chemicals to kill germs/bacteria
500
Why should you walk with a customer to show them where a product is located?
It shows that you care about the customer's needs and you are there with them if they have any questions about the product.
500
What are the 5 items that you should ALWAYS have to make sure you have good personal hygiene?
Shampoo, soap, deoderant, hairbrush, toothbrush/toothpaste, razor/shaving cream
500
What is the fare for a local bus with your TAP discount card?
$.40
500
What is the fare for the subway if you use your TAP discount pass?
$.60