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Name 3 ways to properly communicate with patients in the healthcare setting
What is
Patients who see the office as a friendly place, are less likely to sue
Develop good listening skills
Advise patients of approximate time each day that calls will be returned
Explain illnesses and treatment options
Obtain informed consent prior to treatment
Avoid statements to patients that may be an interpretation of an admission of fault
Use tack, good judgment and professionalism when working with patients
Refrain from overly optimistic statements
Advise patients of prolonged physician absences when appropriate