"I believe in following most written messages with a phone call or personal conversation."
What is verbal?
100
“Before I solve a problem, I make sure to fully understand the problem.”
What is information gathering?
100
"I make sure to empower my employees, they are part of the decision-making process to ensure we are all part of the same organization."
What is consult group?
100
"We all share the same mission to make sure to be successful through our business and personal relations."
What is intrincis motivation: common mission?
100
"When choosing a leader within my organization, I look for someone who is willing to give and take."
What is compromise?
200
“While I listen to someone, I try to see things through their perspective so I can understand their reasoning.”
What is active listening?
200
“I would investigate the problem and use the solutions that have worked in the past.”
What is information gathering, problem analysis and implementation?
200
“I made my decision based on my experience and knowledge of the business.”
What is decide?
200
“Each salesperson has is given a goal (cases to be sold). Bonuses are based upon meeting the goals.”
What is an extrinsic reward?
200
“Dissention is not important as long as the company’s goals are being achieved.”
What is avoidance?
300
During the communication process there may be _________ (blank) that may prohibit clear understanding. They include attitudes, biases, previous experiences, misconceptions and language barriers.
What are barriers?
300
Answer: 1) Feedback from employers 2) Research and provide training opportunities and 3) Implementation
What are the steps for problem-solving?
300
Answer: 1) Identify the problem 2) What are the choices 3) Research and gather information 4) Test the information 5) Select the best option 6) Develop a plan 7) Implement and 8) Re-evaluate
What are the steps for effective decision-making?
300
“Where a person starts should never be where they finish.”
What is intrinsic motivation: goal setting?
300
A large volume of complaints from students and an increase in employee absenteeism is a hint that what action may need to be carried out in and organization.
What is conflict management?
400
Gestures, touch, body language, poster, facial expressions, and eye contact.
What is non-verbal communication?
400
Large companies such as General Electric involve a large group to address problems following cross-functional and cross-level teams to identify solutions or alternatives that are presented to senior management; this approach is known as “Work Out.”
What is Organization-wide collaboration?
400
To assign responsibility or authority.
What is to delegate?
400
(Fill in the Blank): “Sometimes the problem of getting staff members to accomplish departmental goals is not that they are not _______________; it’s that they are uninformed.”
What is motivated?
400
Allowing another person's needs to be met, usually at the expense of your own.
What is accommodation?
500
Memos, reports, bulletins, job descriptions, employee manuals, and electronic mail.
What is written communication??
500
Utilizes the experience, expertise, and/or knowledge to help the team or organization improve its effectiveness.
What is expert consultation?
500
A person whose role it is to ensure group meetings run well and achieve a high degree of consensus.
What is a facilitator?
500
Proposes that an individual’s specific needs are acquired over time and are shaped by one’s life experiences. Most of these needs can be classed as either achievement, affiliation, or power.
What is McClelland’s Theory of Needs?
500
" I called the teacher in and solicited her help, rather that just implement the change."