Show:
Refunds
Refunds
Refunds
Refunds
Refunds
100
30 days from date of issue.
How long is a raincheck good?
100
Do a Driver License Look-up to find the SC number and enter it manually.
What can you do if a customer wants a refund applied to his SC card but doesn't have his card with him?
100
Almost Everything! And witha smile! 1.Phone cards are not refundable once they leave the store. 2.Merchant gift cards 3.Anywhere gift cards
What things do we not replace or refund?
100
.99
We double coupons up to what amount?
100
they go back to the department w/sticker
Whayt happens to returned items that are Type 2 refunds?
200
2 weeks
When cusomers forget their Shoppers Club card or coupons, how long do they have to come back to the service desk to redeem them?
200
Wegmans Shoppers Club Card Wegmans Shoppers Club Key tag
What does a customer need to provide in order to receive an advertised discount on their purchase?
200
1
Is a returned prescription a Refund 1, 2 or 3?
200
Give them the refund in the same form as the payment was made.
When a customer asks for a refund for an item and has a receipt, what is our procedure?
200
False Product Complaint Forms are all faxed to Consumer affairs at Brooks Ave (same day as generated).
True or False: Product Complaint Forms are sent to the District Manager's office.
300
No more than 1 case or 24 items or Call the department.
How does the service desk know the quantity limit to be written on a raincheck?
300
they are thrown away
What happens to returned items that are type 3 refunds?
300
Master Card Visa Discover American Express
What credit cards do we accept? (must list all)
300
Refund the amount on the receipt.
What if a customer with a receipt asks for a refund and the item is now on sale?
300
True: We accept Internet coupons except those FREE items.
True or False: We redeem Wegmans coupons downloaded from the internet.
400
True
If a dissatisfied customer asks to have a product tested, we may NOT promise to have it tested.
400
When the refund total is over @25.00, and the customer does not have a receipt.
When do we make out a Customer Refund Form?
400
True
True or False: We should fill out a Product Complaint Form for as many Wegmans Brand products returned as we can.
400
Driver License Shoppers Club Card A Customer Refund Form (SF employee fills out) Refund is in W$
When a customer asks for a refund for an item over $25.00 and has no receipt, what is required?
400
allow
We (allow/do not allow) customers to redeem Wegmans store coupons (or SC discount) and a manufacturer's coupon for the same product.
500
they are reshopped
What happens to returned items that are Type 1 refunds?
500
I will say: Let me check the departmemt on the status of that item. If there is NOT a clearance or discontinued tag on the shelf, give the price adjustment using the (Refund) key. If there is, explain the policy.
All the grilling equipment went on sale August 6th. On August 10th, a customer with a receipt asks for a price adjustment on grilling equipment they bought July 15th.
500
"We pledge to not charge a price which exceeds the shelf price, sale price, or advertised price."
Explain the Accu-Scan, Pricing Guarantee or Super Refund policy for your store.
500
If it is not stamped on their SCB card, check with the Accounting Office.
How can you be sure an organization is exempt from sales tax?