The place where stalled computers are stored overnight
What is the stalled cabinet
100
When you should enter information into the work comments text book
When is whenever you do anything at all to the computer
100
The process for pushing a gaming console through (there are 2 options for this)
What are registering the device using the MAC address on devicereg.wesleyan.edu and connecting to wes-guest or connecting to profiler
100
First thing to do for a mac that won't boot (and the command)
What is verbose boot, command-V
100
First thing to do after clocking in for a shift
What is check Service now
200
Procedure for transferring a checked in computer to the CSC
What is getting the user to come into the Helpdesk to transfer the computer themselves
200
What happens when you enter information into additional comments (white box) section
What is send an email to a user
200
General procedure for getting a computer on Airwes
What is resetting the network settings in Network Preferences and deleting netauth.wesleyan.edu from keychain access.
200
Tool used to diagnose a hard drive before trying to repair it
What is SMART utility
200
The hardware issue we see the most
What is hard drive failure
300
Procedure if someone comes in with water spilled onto their computer
What is send them directly to the CSC
300
The reason that you should change a ticket to "Awaiting User Info"
What is waiting for the user to come in to give additional information, to pick up his/her computer, or for any other reason where you can no longer work on the computer because you need something from the user.
300
What people should do after they change their wesleyan password
What is change their passwords for airwes on every device they have connected
300
DAILY DOUBLE A tool that replaces the directory of hard drive to try to fix it
What is Disk Warrior
300
First question to ask a person if their hard drive is failing
What is "Have you backed up your computer?"
400
Procedure for using Macy as a startup disk for a Mac
What is option boot at startup and select Lion Bootable
400
How to resolve a ticket
What is assign the ticket to someone, enter close code, change the status to resolved
400
What to do if someone wants to connect through ethernet
What is register their computer on device reg
400
Tool if someone has access to their E Portfolio but can't log in to their email account
What is Google Apps password tester
400
First step if a mac app is crashing frequently or files won't open
What is repair permissions or check console
500
Process for changing someone's password
What is asking for their WesID and using Password Administration
500
The 5 main incident statuses that we use
What is new, active, awaiting user info, awaiting equipment, resolved
500
Person to call for issues with portfolio or accounts