Show:
Nov/Dec Supe Expec
Flags on the play!
Supe Guidelines
Who you gonna' call?
Think you know this?
100
45
What is how many monitors I need to do each month?
100
4 green
What is how many weeks of green flags does it take to drop 1 yellow flag?
100
Yes - I can flex one day a month with my start time OR my home day - but not both combined.
What is flexing your shift?
100
APMSupport@jetblue.com
What is who do you e-mail to remove flags or PG?
100
Thank goodness my supe remembered to do this when I got sick and had to take 10 days off - then I didn't incur flags!
What is entering a pending LOA segment in Empower.
200
10
What is how many live calls are we required to monitor?
200
2 yellow flags
What is how many flags would a CM receive if their weekly compliance score is 85% - 94.9%?
200
We have 30 days to complete this
What is doing a trade with a perm supervisor for a shift?
200
CustomerSupportScheduling@jetblue.com
What is who do you contact to do a segment adjustment in Empower?
200
My shifts will only be covered until the day after the services.
What is bereavement leave?
300
Two Times
What is the minimum number of monitors per CM in either November or December?
300
Termination
What is what happens when a CM incurs 4 yellow flags and has already been on FPG in the past rolling 12 months?
300
This trade would have to take place within 7 days and be equivalant hours.
What is doing a shift trade with an acting supervisor?
300
AspectPerformanceTeam@jetblue.com
What is who do you contact with questions or issues with APM?
300
Crewmember’s spouse, child, step-child, parent, step-parent, sibling, grandparent, great grandparent, grandchild or great grandchild. The Crewmember’s spouse or registered domestic partner’s parent, sibling, grandparent or great grandparent is included. The Crewmember’s relatives by adoption, legal dependent, custodial relatives, and registered domestic partners and their children are also included in this definition.
What is family members covered by bereavement leave?
400
During your shift and while you are working
What is scheduling your CM to listen to the call?
400
30 - 119:59 min. = 2 Yellow Flags
What is negative PTO?
400
1st occurance - documented conversation, 2nd occurence - Action Plan, 3rd occurence - termination
What is completing 50 - 90% of monitors in a month (including CM listening to call)
400
QMSupport@jetblue.com
What is who do you contact with questions/issues with AQM?
400
I need to remember to do a payroll adjustment for the time my Crewmember used break time for this!
What is a nursing mothers (or ADA) accomdation?
500
December 27
What is the last day to have all monitors completed?
500
I'm SOOOO sick and I've missed 4 days of work and am now going to be on PG! HELP!
What is In the event that a Crewmember misses consecutive shifts due to an illness or extenuating circumstance lasting up to seven days, the Supervisor will ask for documentation to be received within 7 days of the first occurrence. The documentation must include dates that will cover the full length of missed work. The Supervisor is responsible for making the necessary adjustments in APM. They will also need to document the Crewmember’s conversation log.
500
What is 1st occurence - Action Plan, 2nd occurence - Termination
What is completing less than 50% of monitors in a calendar month?
500
WFOUserAdmin@jetblue.com
What is who do you contact if a CM changes positions?
500
$600 a year or $50.00 a month!
What is the Blue Hero Supervisor money I can use for LIFT awards for my CM's?