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Communication Process I
Communication Process II
Effective Listening
Cultural Diversity
Random
100
Define Communication
What is Transmission of information and meaning from one individual or group to another.
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Define nonverbal communication
What is Transferring information without relying on word meanings. This includes all written & unspoken messages, intended or not
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The two different types of listening
What is casual listening and active listening.
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definition of culture
What is the ways of living built up by a group of people and passed on from one generation to the next. Culture can be defined by a group’s nation, race or ethnic group, neighborhood, their interests, their age group, or gender.
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Components of work place diversity
What is Ethnic Religious Sexual Racial Disability Age
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Three things the speaker must know about the audience.
What is education, work experience, and interest
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Three of the responsibilities of the sender in the communication process
What is - has the responsibility for formulating message - has the major responsibility in the communication process - uses verbal, nonverbal or written forms - analyze the audience - analyze the environment - encourage and interpret feedback
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The difference between listening and hearing
What is Hearing – physical, sound waves through ears Listening – beyond hearing; paying attention; involves your mind
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The components of a culture
What is value system, roles, religion, decision making practices, time orientation, language
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How the body communicates; communicating through body movements
What is Kinesics
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Three of the interior barriers to communication
What is disabilities, educational cultural, attitudes, experience, biases
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Ways you can improve your nonverbal skills
What is Establish and maintain eye contact Use posture to show interest Improve decoding skills Avoid assigning nonverbal meanings out of context Appreciate the power of appearance Observe yourself on videotape Self-awareness
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The four steps of the listening process
What is Hearing Focusing attention Understanding Remembering
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to be appreciate, value, and respect attributes of others as well as their personal cultural heritage, which may differ from one’s own. alism
What is multiculturalism
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The five purposes of businesses communicating
What is To establish and build goodwill To persuade To obtain or share information To establish personal effectiveness To build self-esteem
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Roles of nonverbal communication
What is Reinforce message Contradict message Substitute message Regulate message
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What are the steps of interoperating in the listening stages.
What is - listener supplies meaning to message - figure out what speaker says - problem: we have different meaning or speaker makes assumptions
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5 Strategies for global communication
What is Use visual aids. Recognize people from other cultures have different perceptions. Be careful about using humor. Be adaptable. Learn to accept cultural differences; be sensitive to others. LANGUAGE BARRIERS. Use your best English-speaking and writing habits. English is native to approximately 12 nations. Do not use acronyms, slang, or jargon,idioms Be aware of a culture’s form of nonverbal communication.
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Components of sensing in the listening stages
What is - select or ignore stimuli - goal of speaker is to get listener to focus senses on message - hear what is important - use all senses to do this
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The six elements of the communication process
What is sender, message, receiver, channel, feedback, environment
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The four steps to perception
What is Select information to process Organize information Link information Interpret information
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The listening stages
What is Sensing, interpreting, evaluating, responding, remembering.
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The challenges of diversity
What is Stereotypes – oversimplified beliefs about a group of people Stereotypes lead us to judge people as members of a group rather than individuals
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The 4 types of spaces used when communicating with somebody.
What is Intimate: 6-18 inches in business – only a handshake Personal: 2-4 feet conversation with good friends Social: 4-12 feet conversations with acquaintances; most business settings or classroom Public: 12 feet or more for public speaking