What is the name of the grey button below the blue check boxes?
100
CTI
What is computer telephony integration
100
Wrap up category
this is under the to do drop down in select action menu?
100
Wrong answer per million opportunity
What is WAPMO
100
Shows whos logged into Mysme
What is Main toolbar
200
Error message
What do you get when you go from view account summary to launch account summary?
200
Putting in first, last name, phone number, reason for call
What is exit interaction
200
Complaint against Medicare
What is CTM
200
contains the bulletin board option
What is Solutions toolbar
300
View only access
What type of access do you get in account summary?
300
Making sure your in the correct systems
What is GPS
300
Click on open intent > wrap up > select reason for interaction > comment > then submit
how to clear attached household intents from your work list?
300
Low income subsidy
What is LIS
300
Shows the advanced search option
What is Find toolbar
400
Close the window
What is it important to do when finishing a members account?
400
Second option you can use if member account number does not work
What is HICN number
400
This is done by checking the various boxes under the account summary tabs.
What is auto documentation
400
Contains search results selections
What is The panes
500
false
MIIM allows all agents and experts to view case details in more than one system. true or false?
500
prescription drug plan
What is PDP
500
Consolidates issue tracking > Helps you determine complaint types for compliance issues > Stores complete case documentation in one source, across departments.