What is the name of the grey button below the blue check boxes?
Save info to case
100
What is computer telephony integration
CTI
100
this is under the to do drop down in select action menu?
Wrap up category
100
what does WAPMO stand for?
Wrong answer per million opportunity
100
How do you access mysme?
Ovations MAPD-> mysme
200
What do you get when you go from view account summary to launch account summary?
Error message
200
What is exit interaction
Putting in first, last name, phone number, reason for call
200
What does CTM stand for?
Complaints to Medicare
200
What is contained within the bulletin board?
New/updated job aids
300
What type of access do you get in account summary?
View only access
300
What is GPS
Making sure your in the correct systems
300
Click on open intent > wrap up > select reason for interaction > comment > then submit
how to clear attached household intents from your work list?
300
What does LIS stand for?
Low income subsidy
300
What job aid would yopu use to validate tops?
Logging In and Passwords - Validating TOPS Credentials 03262014 v1 SVC
400
What is it important to do when finishing a members account?
Close the window
400
Second option you can use if member account number does not work
What is HICN number
400
What is auto documentation
This is done by checking the various boxes under the account summary tabs.
400
Contains search results selections
What is The panes
500
MIIM allows all agents and experts to view case details in more than one system. true or false?
false
500
prescription drug plan
What is PDP
500
Consolidates issue tracking > Helps you determine complaint types for compliance issues > Stores complete case documentation in one source, across departments.