This is done every month to ensure that everything is working properly
What is Monthly Security Alarm Test
100
What is the term for a title loan?
What is 180 days
100
Where customer transactions are performed
What is F2- Transactions
100
What are the BIG 5?
What is Big smile, listen and answer questions correctly, mention how EASY it is to get a loan with US, Mention MOST cash TODAY, AND speak Slowly and not rushing
100
What does DBO stand for?
What is Daily Break Out
200
We have these two types of Panic Buttons in our location
What is a Mounted Panic Button and Remote Panic Button
200
This form gives Speedy Cash the right to conduct business in regard to the title of the customers vehicle during the time that the loan is still outstanding
What is Power of Attorney to Transfer Motor Vehicle
200
Location of teller functions, such as opening closing a drawer, edit missing info, view & reverse teller transactions and other common activities/reports
What is F3 Teller Activies
200
Who won phone skills for Decemeber 2014
What is No One, we got an opportunity call
200
What does OCCC stand for
What is Office of Consumer Credit Commissioner
300
What is the cost of a replacement Key if a store key is lost
What is $200
300
What is the fee for a late payment?
What is $30
300
location of Manager functions, such as Start of Day and End
of Day, Product and Customer Reports, and Deposit Functions
What is F4 Manager Activies
300
Customer should never be on hold for longer than?
What is 30 seconds
300
What does CCVW stand for
What is Check Cashing Verification Worksheet
400
Who is assigned a remote panic button and keys to the store?
What is only AM's and SM
400
What are the requirements for a title loan?
What is Clear TX title, Working #, Proof of address, vehicle in driving condition and steady income
400
location of Company, Customer, and Product Reports, Product
Configurations, and Store Information. This is only viewable with security access
What is F5 Admin functions
400
In order to get into the Perfect Phone Club you must have what?
What is 10 consecutive perfect corporate phone calls
400
What does RCN stand for?
What is Recovered, Converted and New Customer report
500
Even if your co worker is taken hostage, the number one rule is.
What is Don't be a hero!
500
What types of vehicles are NOT accept for a title loan?
What is Leased Vehicles, water craft, dune buggy, four-wheeler/quad atv, electric car, golf cart
500
location of Collections Functions such as Returned Items,
Banking Reports, and Collections Information. This section is only viewable with security
access. Tellers access collections accounts through the F2-Transactions screen
What is F6 Returned Items
500
A Quick Quote should only be done when?
What is only when it is clear the Customer will not commit to coming to the store without additional information