It is when a customer wants to send money electronicly from their bank account to someone ele's bank account.
100
Checks may not be cashes against a ???? or a ???? account?
Loan account or a time account.
100
What is the Bank Protection Act?
It was put in place to require the federal banking supervisorty agencies to set minimum standrds for SECURITY DEVICES and procedures to be followed by all finacial institiutions.
100
What is Reg. E?
Is about NW visa check card=EFT
100
What is the minimum deposit to open a Vacation Club?
1.00
200
Who in the branch can help the customer with the wire?
Manager, Asst. manager, Personal Banker, Customer Service Rep. and a Senior teller.
200
Do not cash checks that allow the customer to become ???? on the accounts availiable balance.
Overdrawn
200
Can you name some of the securtiy devices we have today in the branches?
Alarm panel, vaults, safes, Night drop, Cameras, door and window locks, bait money, dye packs.
200
Which employee's can help a customer order a check card?
Every employee. If John or myself are not avaliable.
200
What is the minimum to open a passbook savings account?
25.00
300
What is the fee for an outgoing- domestic wire?
25.00
300
When cashing a check the person receiving the cash must be the final ??????
Endorser
300
How often do these devices need to be tested to be sure thay are working properly?
Once a month, every month.
300
Which two ways can a customer use/process a card based transaction?
Credit or debit
Sign your name for a credit and use your pin for a debit.
300
What is the most cash back you can give to a customer without having to get a supervisor?
3,000.00
400
What is the fee for an incoming- domestic wire?
15.00
400
We do not cash checks drawn on other financial ????? for non- customers.
Institutions
400
At our branch when we activate the alarm panel at the end of the day what alarms are we setting for the night?
It activates the alarm on the main vault door, the teller line vault and the ATM.
400
How can a customer active there new bank card? And is there more than one way?
At an ATM, and no
400
According to our evacuation plan where is our designated meeting place in the event we have to evacuate the building?
YMCA plaza right behind us.
500
What is the fee for an incoming and outgoing foreign wire?
Incoming -20.00
Outgoing-40.00
500
If a business deposit has checks made payable to the entity and an individual, the individual still may not get ????
Cash back
500
In the event of a robbery what are the first three things the staff should do?
Lock the front door as soon as robber has left.
Activate the silent alarm ie: pull your 10's out or someone in an office can set alarm off with hand held device.
Call 911
500
ATM limit cycle what is that time frame?
3pm each calander day to 3pm the next calander day.
500
A cashiers check may be replaced if the purchaser presents the ??????