During low occupancy or on a special project basis, each guest room will have this completed every 6 months AT A MINIMUM.
What is Deep Cleaning
100
Pesticides for bugs, rodents, aniamls, and others will only be applied by licensed personnel from DPW.
What is Pest Control
100
Phones are answered in how many rings?
What is three rings.
100
Cribs, Rollaway Beds, Near Elevator are all examples of this kind of service.
What is Guest Special Services
100
Recognition of front line employees intended for front line staff to recognize the efforts of their colleagues outside their respective department.
What is Peer to Peer Recognition
200
Hours of Operation are Monday through Friday 0600-0900, weekends and American holidays 0800-1000, reserve duty weekends 0600-1000.
What is Surestart Continental Breakfast
200
Housekeeping and the front desk can retieve the status of this by checking the database.
What is Guest Room Maintenance Procedures
200
Individual reservations are completed in ____minutes or less.
What is Five Minutes.
200
If we are unable to accomodate a guests reservationm official visitors will be offerred this.
What is Certificate of Non-Availability
200
Staff members are to refrain from sorting through trash dumpsters and or receptacles in search of items to keep for personal gain.
What is Lost and Found
300
If the guest is awake but dressing, excuse yourself, leave, and call the supervisor immediately.
What is Entering a Guest Room
300
Maintenance employees will review entries in this throughout the day.
What is the Shift Report
300
If this is hanging on the outside of the door to a guest room, no employee will enter.
What is Do Not Disturb.
300
Accounting Technician and Front Desk Manager are responsible for this surprise on at least a quarterly basis.
What is Unannounced Cash Count
300
This training is required in order to gain access to government computers.
What is Cyber Awareness Training
400
Vacuuming and floor washing shall be scheduled during low customer use periods.
What is Common Area Cleaning
400
This demonstrates attention to detail in terms of trimming, edging and weed control.
What is Gound Maintenance
400
This is mounted on the back of the guest room door.
What is fire safety information (fire evacuation plan)
400
If a guest is locked out of their assigned room, they will be directed to the Front Desk Staff in order to retrieve a new key after they have shown proper identification.
What is Guest Key Control
400
Department certification is completed through who?
What is American Hotel and Lodging Institute
500
Upon confirmation, the hotel accounting technician will find the un-depreciated value and report to the front desk manger to post the charges.
What is Property Damage
500
The lodging vehicle POC will maintain this for each official vehicle owned or assigned for permanant use that includes weekly vehicle safety/maintenance checklist, and warranty.
What is Vehicle Log
500
This reflects a schedule of planned completion of position specific training programs.
What is Individual Development Plan or IDP.
500
Secure all cash in safem print and retrieve the current emegernecy report and close and lock all doors.
What is Facility Evacuation
500
What course would you need to take each year in order to handle foods.