Show:
Communications
Team and Process
Grammar & Bad News
Grammar Good & Bad
Miscellaneous
100
The best way to exchange information.
What is face-to-face conversation?
100
This form of Listening enables you to evaluate what you are hearing.
What is CRITICAL Listening?
100
"I want your reply by April 5" is an example of a ________-focused and demanding message.
What is SENDER-FOCUSED?
100
The type of message where this news would best use the Indirect Organizational Pattern.
What is BAD NEWS?
100
The best way to evaluate the success of a message.
What is FEEDBACK?
200
The interruption in the transmission of information.
What is NOISE?
200
The method for reaching decisions in teams where discussion continues until all team members agree.
What is CONSENSUS?
200
The most sensitive way to deliver bad news.
What is FACE-TO-FACE CONVERSATION?
200
This form of Diagramming helps writers generate and organize ideas.
What is CLUSTER DIAGRAMMING?
200
Which expression best shows clarity -- Training Session, Educational Assembly, Instructional Gathering, or Gathering to Implement Training.
What is TRAINING SESSION?
300
The right thing to do given the circumstances.
What is ETHICAL BEHAVIOR?
300
Best way to resolve a disagreement among meeting members.
What is ENCOURAGE PARTICIPANTS TO MAKE A COMPLETE CASE WHILE OTHERS LISTEN?
300
"Squawk," "heavy," "taxi," and "roger" are terms used by aviation professionals and are considered ___________ terms.
What is JARGON?
300
In preparing his internal message announcing no pay increases to employees this year, Jim is using this organizational pattern.
What is INDIRECT?
300
Eliminating two expressions that mean the same thing in a sentence.
What is REDUNDANCY?
400
e-mail messages to other supervisors in the organzation is an example of ___________ flow of communication.
What is HORIZONTAL Communications flow?
400
Writing a memo to coworkers to let them know the company won the bid on a new contract is an example of writing for the purpose of _________.
What is INFORMING?
400
Too many __________ sentences in a row can make writing sound uneven, abrupt or choppy.
What is SHORT?
400
The example of using too many opening writing fillers like "it is" and "there are" is a type of ____________.
What is WORDINESS?
400
Overused expressions like "please do not hesitate to contact us if you have any questions," and "per your request" are examples.
What are TRITE BUSINESS EXPRESSIONS?
500
The first step in the 6-steps for dealing with conflict.
What is LISTENING?
500
This occurs during the First Phase of the 3x3 writing process.
What is PROFILING THE AUDIENCE?
500
The phrase "this business uses coupons" is an example of a grammatical _____________.
What is A CLAUSE?
500
Microsoft Word's built-in grammar checker sometimes does this.
What is FLAGGING CORRECT SENTENCES INCORRECTLY?
500
TRUE OF FALSE -- Using bulleted and numbered lists makes finding information easier.
What is TRUE?